We are looking for a Customer Service Consultant Fleet to join our Customer Service team in Melbourne. This full‐time, permanent position requires you to deliver front‐line customer service (B2B) by answering inbound enquiries, responding to emails, and ensuring a high‐quality customer experience.
Key Responsibilities
* Managing incoming mail, sorting, and processing each day.
* Managing inbound calls to the main business enquiry line.
* Responding to all queries in a timely and professional manner.
* Managing Fuel card & Toll, including ordering, cancelling, packaging fuel cards & e‐tags, sending to clients on arrival and auditing accounts.
* Assisting in the registration renewal process, including timely payment of all renewals.
* Recording infringement information accurately and sending to client for action.
* Co‐ordinating with third‐party service providers such as road authorities, fuel/toll providers etc.
* Supporting new client implementations (driver kits, card/toll orders, data cleansing etc.).
* Conducting data validation and general data entry.
* Maintaining a high level of customer service and professionalism in all interactions.
* Anticipating client needs and ensuring client's best interests when making decisions.
* Ensuring key tasks are completed within SLA (registration, fuel, toll, auction, enquiries etc.).
* Ensuring all tasks are completed accurately and with attention to detail.
Who You Are
* Demonstrated customer service experience or administrative experience supporting clients.
* Ability to work competently with external service suppliers.
* Ability to complete process‐oriented tasks in a methodical and timely manner.
* Experience in a high‐paced environment where a high level of attention to detail is fundamental.
* Experience in fleet management, automotive or finance industry (desirable).
Job Details
Full time • Permanent • Melbourne based (5 days in office).
Benefits
* Additional week of leave each year (Smart Leave).
* Free lunch every week.
* Up to 20 weeks paid parental leave with superannuation contributions and a Return‐to‐Work bonus.
* Paid volunteer days (Make a Difference Days).
* Discounted retail vouchers.
* Salary packaging and novated leasing benefits.
* Free flu vaccinations.
* Employee Share Plan.
Diversity & Inclusion
We welcome people from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity. We have been recognized as a WGEA Employer of Choice for Gender Equality, a DCA Inclusive Employer (2025‐2026) and a Bronze Employer on the Australian Workplace Equality Index.
All successful candidates must be able to complete background checks including a police clearance prior to confirmation of employment and must have unlimited Australian work rights.
#J-18808-Ljbffr