This is a S&S Banking Consultant, Browns Plains QLD - Suncorp Bank role with ANZ based in Browns Plains, QLD, AU ANZ Role Seniority - junior More about the S&S Banking Consultant, Browns Plains QLD - Suncorp Bank role at ANZ About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process. About the Role As a S&S Banking Consultant, you are to provide outstanding levels of sales and service supporting customers via Face to Face interaction and inbound & outbound calls with Everyday Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes. Role Location: Grand Plaza Shopping Centre, 27/49 Browns Plains Rd, Browns Plains QLD 4118 Role Type: Permanent, Flexible Part-time (20hrs/week) What will your day look like? As a S&S Banking Consultant, you will: Deliver customer obsessed service that drives customer satisfaction and first call resolution. Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels. Demonstrate the ability to listen, build trust and ask the right questions to exceed customers’ expectations and improve customer outcomes, resulting in strong NPS outcomes. Contributes to a team culture that is balanced across people, customer, risk, and performance. Ensures compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines. So why join us? Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million customers. Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible. Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe. Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support. To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 105870. Job Posting End Date 05/12/2025, 11.59pm, (Melbourne Australia) Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the ANZ team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Delivering customer service Providing banking information Building customer relationships Key Strengths Customer service excellence Effective communication Problem-solving Team collaboration Compliance knowledge Why ANZ is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with ANZ not with Hatch.