Company Overview
STACK Infrastructure builds, owns, and operates hyperscale and colocation data centers that power the world's most ambitious technology companies. With a rapidly expanding footprint across APAC, STACK combines deep development expertise, flexible capital, and operational discipline to deliver critical digital infrastructure at scale.
Our clients include the largest hyperscale cloud platforms. We are building a regional platform defined by speed of delivery, power reliability, and long‐term partnership — and we are assembling the team to lead that effort.
The Summary
The Operational Infrastructure Solutions Specialist, reporting to the Senior Technical Operations Manager (Australia), is responsible for the deployment, operation, maintenance, and controlled change management of IT and Operational Technology (OT) infrastructure supporting STACK's Australian data centre operations. This hands‐on role manages critical systems including BMS, EPMS, ICT infrastructure, security platforms, CCTV, access control, networking, server environments, cloud‐integrated services, and monitoring tools. Working within a high‐availability, mission‐critical data centre environment, the specialist ensures systems remain secure, resilient, compliant, and accurately documented while adhering to ITIL‐aligned processes, change management governance, incident management, and operational risk controls. The role collaborates closely with Critical Operations, ICT, Cybersecurity, Facilities Operations, MSPs, vendors, and other stakeholders to support the reliable delivery of customer‐critical services. This position offers an opportunity to contribute to the growth of STACK Infrastructure across Australia and APAC while developing a career with a leading global hyperscale data centre provider.
Areas of Responsibility
* Collaborate with business stakeholders to gather and analyse technical requirements and constraints for infrastructure projects.
* Operate, maintain, and support ICT/OT infrastructure required for the reliable operation of STACK's Australian data centres, including BMS, EPMS, monitoring platforms, security applications, CCTV, access control, servers, storage, network infrastructure, cloud‐integrated services, and management systems.
* Monitor ICT/OT system health, alerts, availability, capacity, performance, backup status, security posture, and operational risks, ensuring timely investigation, escalation, remediation, and documentation.
* Ensure ICT/OT platforms remain resilient, supportable, patched, backed up, recoverable, and aligned with approved architecture and operational standards.
* Prepare, review, and execute ICT/OT change records, MOPs, implementation plans, rollback plans, validation steps, stakeholder communications, and post‐change evidence in accordance with STACK's infrastructure regulations and governance.
* Participate in CAB and emergency change processes, ensuring change risk, customer impact, operational impact, security impact, dependencies, and maintenance‐window requirements are clearly assessed and approved before execution.
* Ensure changes are executed exactly as approved, with deviations stopped, escalated, and documented in accordance with change governance requirements.
* Participate in the 24/7 on‐call roster and provide timely response for Severity 1, 2, and 3 ICT/OT incidents in accordance with defined response, escalation, communication, and restoration SLAs.
* Triage, investigate, elevate, and resolve ICT/OT incidents in accordance with defined SLAs, OLAs, escalation paths, and major incident procedures.
* Support major incident management, including technical investigation (RCA), restoration actions, communication input, evidence capture, incident timelines, and post‐incident reviews.
* Implement and maintain security controls across ICT/OT infrastructure, privileged access controls, secure administration, logging, monitoring and vendor remote access controls.
* Maintain accurate ICT/OT configuration, asset, warranty, licensing, support, and lifecycle records in FreshService or the approved ITSM platform.
* Design, develop and document IT/OT infrastructure solutions that align with STACK APAC architecture, security standards, operational support models, resilience requirements, and long‐term technology strategy.
* Recommend and execute improvements and solutions. Provide a clear resource planning and timeline for all OT related improvement projects. List and resource plans shall be fortnightly.
* Manage MSP and vendor activities affecting ICT/OT infrastructure, ensuring work is governed through approved access, change, incident, security, and site procedures.
* Managing and following up on Service Desk Tickets (OT related ones only) to ensure smooth operation of infrastructure systems, troubleshooting issues, and providing support to end‐users using OT systems.
* Maintaining tools and critical spare parts where necessary and keeping track within ITSM.
* This role is a very hands‐on approach role, and being an all‐rounder is essential.
Must-have Qualifications / Experience
* Experience supporting IT / OT systems in mission‐critical, high‐availability environments.
* Strong vendor / MSP management experience, including coordination of work under approved access, change, incident, and site procedures.
* Excellent communication and troubleshooting skills.
* Excellent documentation skills.
* Strong technical background.
* ITIL Foundation qualification and experience.
* Excellent Azure cloud services knowledge.
* Active Directory knowledge.
* Excellent Networking (CISCO / Meraki) knowledge.
* Scripting experience with PowerShell.
* Strong Microsoft infrastructure experience, including Windows Server 2016–2022, Active Directory, Group Policy, DNS, DHCP, and related services.
* Advanced networking skills including working in a multi‐site SD‐WAN environment.
* Ability to self‐motivate and work independently.
* Effective problem solving and decision‐making skills.
* Confident and effective communication skills.
Success in this role will be measured by
* ICT/OT system availability and SLA adherence
* Change success rate and reduction in failed, emergency, or unauthorised changes
* Quality, completeness, and auditability of OT tickets, MOPs, change records, and post‐change evidence
* Timely response, escalation, resolution, and documentation of Severity 1/2/3 incidents
* Closure of RCA actions, problem records, vulnerabilities, audit findings, and risk remediation items
* Accuracy of CMDB, asset, warranty, lifecycle, and support records
* Backup, recovery, patching, monitoring, and alerting compliance
* MSP and vendor performance against agreed service obligations
* Quality of stakeholder communication during changes, incidents, and operational handovers
This might be right for you if
* Minimum 10 years' experience in ICT infrastructure, operations, or technology support roles
* Technology savvy, with low ego and strong Emotional Intelligence (EQ)
* Experience and knowledge of the following platforms: VMWare, NetApp, CISCO, Meraki, Palo Alto, API's
* Have the agility to drive principals of transformation, change and innovation
* High customer service focus, with a can‐do attitude
* There may be a requirement to work additional hours from time to time
* Interstate travel may be required
* Are culturally sensitive and enjoy working with a diverse group of individuals from multiple regions
* You pay attention to the details – meticulously, and every time. Nothing falls through the cracks on your watch
* You're collaborative. You enjoy working with others to solve problems – and people enjoy working with you. You can shift from being a leader to a contributor when needed
Why STACK
* We offer a competitive compensation package with strong benefits
* We have a culture of appreciation and recognition
* We are passionate about what we do and have fun doing it
* Be part of the growing business and make an impact
STACK is an Equal Opportunity Employer. ALL qualified applications will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identify and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by law.
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