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Customer channels lead - service excellence

Kingston City Council
Posted: 5 June
Offer description

Kingston City Council is seeking a Customer Channels Coordinator to provide leadership and operational oversight to the Customer Service Officers. The role aims to optimize team performance and ensure exceptional customer experiences. The successful candidate will have at least 5 years of experience in a call centre environment and possess strong leadership skills.

This full-time, permanent role is located in Cheltenham, Victoria. The position offers a competitive salary ranging from $100,968 to $110,162 per annum plus superannuation, along with additional benefits including career development opportunities and flexible leave options.

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