Technical Manager, to Head of Group Claims
At Acenda Group, everything we do is driven by a clear purpose: to help our customers and their families live, save and retire with confidence. We bring together some of Australia and New Zealand's most trusted life insurance brands. With over 176 years of combined heritage and deep expertise across our local markets, our Group includes Acenda Life, Resolution Life Australasia, and Asteron Life New Zealand. Backed by the global strength of Nippon Life, we are one of the largest life insurance businesses across Australia and New Zealand. More than two million customers rely on us for life insurance, wealth protection and retirement solutions that support their confidence at every stage of life. We're building an inclusive, dynamic and future focused business. Joining us means stepping into a period of integration and growth, where your work will help shape our future. If you're energised by change and motivated by purpose, this is your moment to make an impact.
The Role
The Technical Manager, to Head of Group (Claims) is a technical leadership role supporting the Head of Group Claims. The role provides deep Life Insurance technical expertise across Group products, ensuring claims are assessed consistently, and in alignment with regulatory, trustee and customer and partner expectations. Acting as a trusted technical advisor and conduit between the business unit and broader enterprise stakeholders, the Technical Manager drives operational uplift, improves customer and partner experience outcomes, and ensures claims practices evolve in line with product, regulatory and market dynamics.
About you
* 12+ years' Life Insurance claims experience across Retail and/or Group portfolios
* Deep technical expertise in policy interpretation, legal tests and complex claims
* Strong capability in duration management and claim strategy
* Experience supporting upward referral and high‐value decision governance
* Solid understanding of regulatory frameworks and trustee expectations
* Strong analytical skills and comfort working with performance and risk metrics
* Experience partnering with advisers, trustees or employer groups
* ANZIIF Life Insurance certification or medical/technical qualifications (desirable)
Why Join us?
* Your work makes a real impact. Everything we do helps our customers and their families live, save and retire with confidence, and your contribution will directly support that purpose.
* You'll help drive meaningful change. As an inclusive, dynamic and adaptable organisation, we offer a unique opportunity for you to grow while shaping the future of our organisation.
* You'll feel supported and included. Our team culture is flexible, collaborative and people‐centred, with hybrid working to help you balance life and work.
* By making things simpler. We help our people operate efficiently, adapt easily and spend more time on meaningful work that drives personal and organisational growth.
* We celebrate success. Our incentive and recognition programs ensure great work is acknowledged and rewarded.
We celebrate the diversity of our customers and community, and we embed diversity, equity, inclusion, and belonging into how we do business. We encourage applications from people of all backgrounds, cultures, experiences, and identities.
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