About us
For over 150 years, Anglicare Southern Queensland has been walking alongside Queenslanders, offering care, support, and dignity to those who need it most. By providing a range of support services, including aged care, foster care, family support, homelessness services, youth support and counselling, our mission is to make a lasting impact by fostering hope, independence, and inclusion.
At the heart of everything we do is a simple belief: everyone deserves to be treated with dignity, respect, and care. Join our team today, and make a difference today, tomorrow and together. Be where you're needed. Belong right here.
The Role
We are currently seeking to hire a Service Desk Analyst to join our ICT team based in Fortitude Valley. Our Service Desk Analysts are a key part of our ICT team and provide first‐level IT support and act as the first point of call for user issues.
Your role in supporting Anglicare will include:
* Provide onsite and remote assistance in resolving helpdesk calls, and escalage critical and unresolved issues when required.
* Respond to all issues in a timely, professional, and courteous manner and prioritise issues depending on criticality and nature.
* Document, log, and monitor support desk issues and follow‐up activities. Provide updates as to the status of calls.
* Install software & utilities on client devices and servers. Provide hardware and peripheral installation as required.
* Respond to health‐check and system monitoring events, and escalate issues as appropriate.
* Monitor system operations and performance, analyse and report on trouble trends and develop improvements where issues arise.
What you will bring to the role
* Qualifications in IT or similar (desirable).
* Experience in assisting end users with various ICT issues, preferably within a large organisation.
* Ability to communicate both technical and non‐technical information at all levels.
* Excellent interpersonal skills, including problem resolution, negotiation and influencing.
* Enthusiastic and energetic attitude with the ability to work calmly under pressure and effectively manage a high workload.
* Excellent time management and prioritisation skills.
Why you'll love working with Anglicare Southern Queensland
* Voted Reader's Digest Most Trusted Brand in Aged Care seven consecutive years in a row.
* Know your role is making a real difference supporting Queenslanders in need.
* Value‐driven organisation rooted in Love, Care, Hope & Humility.
* Flexible working environment and work‐from‐home possibilities.
* Not‐for‐profit salary packaging (reduce your taxable income by up to $18,550).
* Novated lease – pay for your car and running costs with pre‐tax dollars.
* Corporate health insurance discounts with Bupa and Medibank.
* Benefits app – discounts and cash‐back at retailers (Woollies, Big W, Myer & more).
* Referral app – $1 for each time you share a job and up to $300 for a successful referral.
* Well‐being app – mental, physical and financial well‐being support.
* A culture of recognition with our annual people awards.
* 24/7 employee assistance programme & pastoral care support.
What's next?
Click Apply and send us your current resume.
Further information
For further information please contact Daniel Walsh – Corporate Recruitment Advisor.
Email:
Anglicare Southern Queensland is committed to the health and safety of our workforce. Short‐listed applicants will be asked to complete a pre‐employment assessment that requests the sharing of information regarding pre‐existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position.
Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental ill health. We promote a child‐safe environment and are committed to providing on‐going care and protection.
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