ABOUT THE ROLE
We are currently searching for a driven and dedicated Duty Manager on a full-time basis to join our close-knit team at Breakers Country Club, located in Wamberal, NSW!
As a Duty Manager, you will play a crucial role in overseeing day-to-day operations throughout the venue, ensuring memorable moments for all visitors.
More specifically, some of your key duties will include:
* Manage customer relationships with tact and diplomacy
* Maintain currency with established procedures and policies, making recommendations and contributing to the implementation of change, to support optimal service delivery
* Lead team development and engagement, including coaching and mentoring
* Ensuring compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations
* Liaise with relevant stakeholders as necessary to ensure smooth day-to-day operations
* Opening and closing of the Club
* Supervision of employees including training and development as well as oversee and manage employee performance
* Ensuring rostered shifts are covered each day/week using the Clubs roster system
* Ability to demonstrate problem solving skills and show innovative thinking
OUR BENEFITS
* Supportive and inclusive team & culture
* Free onsite parking
* Great team culture in the exciting world of hospitality
* Uniforms provided
ABOUT YOU
* Prior experience working across daily operations in all facets of food, beverage, gaming & entertainment (3 years experience)
* Previous experience leading daily operations within a similar role (3 years experience)
* Hold a current RSA, RCG and Advanced RCG Competency Card, or willing to obtain if successful
* A solid understanding of gaming operations, food and beverage outlets and ability to work within and supervise these departments
* Ability to build a coherent team and provide a high level of customer service
* Willingness to build long-term relationship with customers
* Ability to work both independently and in a team environment
* Possess a "hands on" approach and an impressive eye for detail
* Excellent practical knowledge of WH&S principals
* Impeccable grooming and presentation
* Exceptional oral and verbal communication skills
* Availability to work a flexible roster that includes days, nights and weekends
* Possess a "hands on" approach
* Sound conflict resolution skills
* A high level of confidentiality and integrity
* Strong cultural awareness and appreciation
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