Senior Employee Services Officer – Employment Transactions
Classification: Administration Officer Level 6
Employment type: Full Time Exempt positions available (for a period of 6 months) with possibility of extension
Hours per week: 38
Remuneration: Salary relative to experience and ranges from $83,554.59 - $85,530.07 per annum plus 12% superannuation
Location: Preferred location either St. Leonards or Charlestown, however other NSW Health locations can be considered – flexible hybrid working, with regular scheduled time in the office each week
Job Summary
Join our team and play a key role in delivering high-quality employment transaction and payroll services that support the NSW Health workforce.
In this role, you will operate with a high degree of autonomy, managing your day-to-day priorities while delivering accurate and timely employment transactions services. You will bring sound knowledge and application of NSW Health awards, legislation, policy and procedures, ensuring compliance and consistency across all activities.
As a senior employee services officer you will focus on delivering exceptional customer service. You will provide responsive, professional and solution-focused support to a wide range of stakeholders, ensuring enquiries are managed effectively and with a high standard of care. Your ability to communicate clearly, build trust, and navigate complex issues will be critical to enhancing the overall customer experience.
You will also contribute to resolving complex matters, support capability uplift across the team, and help drive continuous improvement to meet service objectives and deadlines.
This is an opportunity to apply your specialist knowledge, deliver meaningful customer outcomes, and contribute to a high-performing, customer-focused Employee Services environment.
Equal Opportunity Statement
HealthShare NSW is committed to creating a diverse and inclusive environment which reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and we encourage applicants from Aboriginal and Torres Strait Islander communities, culturally and linguistically diverse groups, LGBTIQ+ communities, veterans, carers and people with disability.
Benefits
* Great leave conditions: enjoy one day off each month as an ADO, annual leave loading (a bonus extra payment of 17.5%) and 14 weeks' paid parental leave for eligible employees
* Hybrid working and flexible work arrangements: enjoy a combination of working from home and the office along with varied start/finish times, part time work and job sharing where applicable
* Salary packaging and novated leasing: you can access up to $2782 extra per year in your pay
* Wellbeing programs: access an array of wellbeing programs designed to support your physical, mental, and emotional health
* Commitment to career development: expansive free online training, talent programs, study leave and internal development opportunities to accelerate your career
* Rewarding role and community contribution: make a difference in people's lives by assisting those in need and actively contributing to your community
Contact Information for Accessibility and Adjustments
For Aboriginal candidates who would like to talk to a HealthShare NSW Aboriginal Workforce Consultant, please contact HSNSW-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website. Please let HSNSW-Diversity@health.nsw.gov.au know if you need any adjustments to the recruitment or interview process (e.g. physical accessibility, interview setup, or scheduling). Candidates with a disability can also use this email for confidential advice and support during the recruitment process.
NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.
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