The Opportunity:
As a Customer Service Consultant at AIA, you'll have the opportunity to make a real difference in people's lives. You'll be the first point of contact for our customers, providing them with the support and guidance they need when they need it most. Through our structured training and development plan, you'll become an expert on AIA's products and services, helping customers to make informed decisions about their insurance needs and providing them with peace of mind.
Start date:
We are looking for new recruits to be able to start on Monday 15th May 2026.
Hybrid Work Model:
Two days of remote work and three days of in-office collaboration (Monday - Wednesday) after an initial classroom-based training and buddy program.
Day to day you will:
* Respond to inbound customer enquiries via the telephone and email in an empathetic and professional manner.
* Provide clear and accurate information about our products and services.
* Ensure customer's records are accurate and up to date.
* Proactively contact customers and Financial Advisors to gather additional information when required.
Allocated shift pattern between: 9am - 5pm Monday – Friday.
Successful applications will demonstrate:
* Previous experience in a customer facing role; this could have been gained in retail, hospitality, telco etc.
* A keen attention to detail and solid administration skills.
* Flexibility and adaptability to thrive in a fast-paced environment.
* Excellent verbal and written communication skills.
* Ability to problem solve and a solution focused approach.
Benefits:
* Career progression offered through internal pathway program, on the job training and induction program.
* Free membership to AIA Vitality health and wellbeing program.
* Four additional recharge days per year in addition to annual leave.
* Competitive salary + Bonus Potential + Staff discounts.
* Hybrid work – WFH 2 days per week.
* Discounted parking available + public transport + amenities close by.
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