What your day could look like
As an Enquiries Officer - Night Shift, you'll play a key role in supporting safe, timely patient care during overnight hours. From ensuring essential information is available when clinicians need it most, to responding confidently to urgent requests, your work helps keep the hospital running smoothly while the community sleeps. You'll operate with trust and independence, knowing your contribution makes a real difference to patient journeys.
Key Responsibilities
* Ensure patient information is accurately prepared, tracked and available to support timely clinical decisions.
* Respond to urgent and routine enquiries with sound judgement, balancing priorities in a fast‐paced environment.
* Maintain confidentiality and care when handling sensitive information across clinical areas.
* Support seamless overnight operations by providing reliable administrative support with minimal supervision.
What you bring
You are someone who brings focus, care and accountability to everything you do. You are comfortable working independently overnight, take pride in accuracy, and understand that small details can have a big impact on patient outcomes. You act with integrity, show compassion in every interaction, and approach challenges with quiet confidence and courage. You will feel proud knowing your work supports clinicians and patients when they need it most.
Qualifications and skills
* Experience in administrative or records‐based work where accuracy and confidentiality are essential.
* Confidence using computer systems and basic office applications.
* Strong communication skills and a calm, respectful approach to enquiries.
* The ability to prioritise competing requests and make sound decisions independently.
* Experience in healthcare, after‐hours environments, or familiarity with medical terminology is a plus.
* Commitment to compassion, integrity, dignity, innovation and courage.
Why Join Darling Downs Health?
Darling Downs Health cares for over 300,000 people across our expansive region. Our purpose is to ensure accessible and sustainable care from the North to the South. We offer opportunities that would take years to access in larger health services, including leadership initiatives, specialty development and accelerated career pathways. You will also receive meaningful rewards such as salary packaging and generous leave entitlements, flexible work arrangements, professional development funding, clear career pathways, a diverse and inclusive culture, EAP access, private health insurance discounts, and a Fitness Passport.
For a full list of benefits, visit Darling Downs Health Benefits.
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