Accor is the Pacific's largest hotel group and one of the world's leading hospitality brands, with a network of more than 5,600 properties across over 110 countries. We offer exceptional opportunities for career development and the opportunity to Work Your Way across much-loved brands ranging from luxury to economy hotels around the world.
Pullman Sydney Airport is located in the heart of Mascot Business Park and only a short walk from Mascot train station. The 5-star hotel features 229 contemporary rooms and suites, Mobius Bar & Grill, and premium conference and events facilities designed for creative thinkers and modern business travellers.
Job Description
We are currently seeking a passionate and customer-focused Reservations Sales Agent to join our team on a Full Time basis.
Reporting to the Revenue / Reservations Manager, you will play a key role in delivering exceptional guest service while maximising room revenue opportunities through effective reservations management.
Key Responsibilities
* Handle hotel reservations via phone, email, and online booking channels
* Provide exceptional customer service and respond promptly to guest enquiries
* Maximise revenue opportunities through upselling and promoting hotel services
* Maintain accurate guest information and booking details in Opera PMS
* Coordinate closely with Front Office, Sales, and Revenue teams
* Ensure all reservations are processed efficiently and accurately
* Maintain knowledge of hotel facilities, promotions, and local area information
* Assist with group reservations and special guest requests when required
Qualifications
* Previous experience in hotel reservations or front office preferred
* Knowledge of Opera PMS and Microsoft Office preferred
* Strong communication and interpersonal skills
* Excellent organisational and time management abilities
* Ability to work in a fast-paced environment and multitask effectively
* Positive attitude with a strong guest service focus
* Strong attention to detail and problem‐solving skills
* Full Australian working rights required
Benefits
Benefits Your Way
* Join one of the world's largest hotel groups with global career opportunities
* Discounted accommodation and Food & Beverage across Accor properties worldwide
* Access to Accor learning and development platforms
* Career growth and internal promotion opportunities
* Supportive and inclusive team culture
* Employee benefits including EAP and recognition programs
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We welcome you as you are.
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