Join to apply for the Quality Evaluator (Japanese Speaking) role at Concentrix1 week ago Be among the first 25 applicantsJoin to apply for the Quality Evaluator (Japanese Speaking) role at ConcentrixJob DescriptionThe Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements.Job Title:Quality Evaluator (Japanese Speaking)Job DescriptionThe Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards and providing insight to customers to contribute to program performance improvements.Job ResponsibilitiesMonitor, evaluate and / or audit a sampling of inbound and/or outbound calls and other contact methods including chat and emailMeet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practicesMaintain strong program knowledge base; basic understanding of client products, services and/or program strategiesParticipate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); Complete phone time to keep current on programs (as applicable)Contribute to maintaining forms and legends documentsSupport management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goalsCandidate ProfileAssociate's Degree in related field from a four-year college or university with 1 - 3 Years of Experience preferred.Detail-oriented.Ability to multi-task and meet timelines on deliverables.Proficient in Microsoft Office.Effective communication skills, both written and verbal.Candidate with Content Moderation background are welcome to apply.Location:MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40Language Requirements:Time Type:Full time2025-01-28If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsR1570249Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionQuality AssuranceIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Concentrix by 2xSign in to set job alerts for “Quality Auditor” roles.Senior Quality Assurance Specialist, Quality ComplianceKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 2 weeks agoWP. 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