Customer Service Representative
In this role, you will build strong customer relationships through face-to-face service in our showroom by demonstrating product knowledge and equipment. Increasing sales and customer satisfaction by working with customers and ensuring a positive experience.
Location
Burleigh Heads QLD branch
Hours
Monday – Friday, Full Time Permanent
Reporting
Regional Manager – Gold Coast
Essential Skills & Qualifications
- Previous customer service or industry experience preferred, but not essential
- Clinical experience or a background in allied health is desirable
- Excellent verbal and written communication skills are essential
- Adept at navigating computer systems to manage customer interactions and records
- Ability to remain composed in a fast-paced work environment and under pressure
- Willingness to provide/obtain relevant checks due to interaction with our clients (e.g.: Police checks/NDIS Worker Screening check)
Duties & Responsibilities
- Greet customers delivering excellent customer service with a sales-focused approach
- Resolve customer questions and concerns in an effective manner
- Learn and stay up-to-date with our products and services, and use this knowledge to enhance customer experience
- Assist customers with accurate and timely order placement, tracking, and processing, to encourage repeat business
- Maintain showroom inventory and presentation as required
Benefits
- Employee discounts on Aidacare health equipment products and services
- Quarterly incentive scheme
- Employee Assistance Program to support mental wellness
- Benefits package includes discounts for retail, insurance, gym and more
- Comprehensive training program to equip you with the necessary skills and knowledge
How To Apply
Please submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers!
About The Company
Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.
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