We are seeking an experienced individual to join our Business Applications & Systems team as a Business Systems Analyst to cover a 12 month maternity leave backfill. This position reports directly into the Business Applications & Systems Manager and plays a vital part in providing front-line primary support to end users on various issues and problems relating to IT systems and business applications.
In this role you will:
- Triage incoming support requests from end users in a courteous manner by following IT service management (ITSM) processes and resources.
- Prioritise and address incidents and schedule service requests and elevate problems as required.
- Record, track, and document the service desk request problem-solving process
- Perform hands‑on fixes in person or using remote support technologies, as well as preventative maintenance.
- Develop and maintain an inventory of all IT assets
- Create and maintain process, procedural and technical documentation as well as assist with training and related materials as needed.
For a copy of the position description click here.
What sets you apart from other people?
- Demonstrated knowledge, experience and understanding of business systems and processes including:
- IT service desk experience providing first and second level technical support
- Technical knowledge across a broad range of technologies, including Windows, Microsoft 365, Active Directory, Entra ID, MS Exchange & Outlook.
- Familiarity with one or more of the following Microsoft Power Platform, Dynamics CRM, Azure API management, Azure Databricks, HAMBS & Genesys Pure Cloud.
- Excellent problem‑solving and business analysis skills including the ability to review and redesign end to end processes which address root cause issues.
- Strong interpersonal and relationship management skills with a passion for customer service (internal and external).
- Solid communication and engagement skills to drive mutually beneficial outcomes with internal and external stakeholders.
We look for people who
- Are passionate about improving community health and wellbeing through meaningful programs and partnerships.
- Thrive in a collaborative environment and enjoy building strong relationships with diverse stakeholders.
- Are proactive, organised, and able to manage multiple priorities with confidence and care.
- Communicate clearly and effectively — whether writing grant guidelines or presenting at community events.
- Are curious, data-informed, and always looking for ways to improve processes and outcomes.
- Embrace flexibility and bring a positive, solutions‑focused mindset to their work.
- Are aligned with our values and committed to making a difference in regional and rural communities.
- Have a FAME mindset — you're Flexible, Adaptable, Mobile, and Energised!
Join us and let us show you that our people are at the heart of what we do.
If you have questions about the role please contact the People & Culture team at ******@lhs.com.au
Candidates will be required to undergo a national police check and have working rights in Australia.
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