Service Delivery Manager Job Overview
The role of Service Delivery Manager involves overseeing the lifecycle of IT service delivery. This encompasses initiation, transition, and ongoing maintenance of assets and platforms.
This position requires strong stakeholder engagement skills to ensure service excellence. The ideal candidate will have experience in IT service delivery and operations (minimum 5 years).
Key Responsibilities:
* Managing relationships with internal teams and external partners
* Leading operational delivery of services across digital, claims, pricing, data, and customer engagement platforms
* Oversight of incident, problem, change, and security management processes
Skills and Qualifications:
1. Experience in IT service delivery and operations (minimum 5 years)
2. Strong stakeholder engagement skills
3. Knowledge of ITIL, Agile, PMBOK, and service management tools like ServiceNow
4. Technical understanding of infrastructure and customer-facing applications
5. Ability to lead teams, manage priorities, and drive outcomes in a dynamic environment
Benefits:
* Hybrid working environment
* Flexible leave options
* Paid parental leave
* Study support
* Career development opportunities
* Referral bonuses