Employment Type
Permanent
Closing Date
14 June 2026 11:59pm
Job Title
Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)
Job Summary
As a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.
Locations
* ARARAT
* HAMILTON
* HORSHAM
* WARRNAMBOOL
* WARRNAMBOOL GATEWAY
Responsibilities
* Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
* Be the Go‐To Tech Expert: Stay up‐to‐date with the latest gadgets and services, offering informed guidance and solutions.
* Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
* Collaborate and Contribute: Work closely with your team to create a welcoming workplace where everyone is supported to achieve store goals.
Salary and Benefits
* Hourly Rate: $30.33 per hour (Junior rates apply for those under 20 years of age).
* Penalty rates: Additional 25% after 6PM, 25% Saturday, 100% Sunday, 150% public holiday.
* Plus 12% Superannuation.
* Plus 10% Variable Remuneration (eligibility, calculation, and payment determined by the plan's rules).
* The first 2 months guaranteed while you learn on board.
* Generous Discounts: 30% off Telstra services and exclusive offers with over 240 brands and partners.
* Leave Options: 16 weeks paid parental leave, Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave, and the ability to purchase up to 4 weeks additional leave.
* Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and Future Ready program.
* Flexibility: Flexible working hours and supportive approach to parental leave.
* Recognition & Rewards: monthly performance rewards and recognition programs.
* Inclusive Culture: diverse and inclusive team.
Qualifications
* Great communication skills.
* Solution‐oriented approach.
* Sales drive.
* Passion for learning.
* Resilience and positivity.
* Customer‐facing experience: prior experience is a plus but not required.
Equal Employment Opportunity Statement
Telstra welcomes applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.
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