Overview
Client Service Advisor – Talent Pool for the NSW Department of Communities and Justice (DCJ). Ongoing / Part Time / Temporary roles available. Clerks Grade 5/6, base salary $99,938 – $110,271, plus employer's contribution to superannuation and annual leave loading. Location: Parramatta / Hybrid.
What You'll Do
You will provide high level service and support directly to victims of crime through the provision of information, advice and referrals, and the management of applications for victims' support.
* Work in a trauma-informed way to ensure that the needs of the client are holistically addressed
* Deliver comprehensive client service and support for victims of crime
* Manage more complex cases, and ensure a timely service that exceeds client expectations
* Take ownership for the client experience, providing first contact resolution and management of applications for victims' support, and assist others to do the same
* Work collaboratively across Victims Services to ensure effective administration of the Victims Support Scheme, and identify and recommend improvements to policies, procedures and practices
* Achieve and exceed all key performance indicators and performance targets
* Be aware of and comply with all relevant legislation and regulatory framework
What We're Looking For
* High level support for vulnerable clients through ongoing commitment to customer service
* Ability to perform administrative tasks in a busy, complex and high-volume work environment
* Contribute to the effectiveness of the Victims Support Scheme while maintaining knowledge of the range of services provided by Victims Services
What We Offer
* A challenging and rewarding career
* Flexible, autonomous work environment
* Competitive pay and conditions
* Training and development opportunities to build and maintain capabilities
* Health & Wellbeing and Employee Assistance Programs
Application Instructions
Click apply on the DCJ Careers site. Search for the job and click the "Apply now" button. Attach an up-to-date résumé (max 5 pages) and a cover letter (max 3 pages) with a brief outline on how you meet the focus capabilities of the role, including responses to the two targeted questions below.
1. Describe a time where you needed to communicate complex legislated information and processes to a client. What was your approach?
2. Describe a time when you had to respond to constructive feedback and guidance given about your work performance. What actions did you take?
Applications close Sunday 19 October 2025 at 11:59pm AEST.
Additional Information
We focus on hiring people who share our commitment to inclusion, collaboration, adaptability, courage and integrity. A talent pool may be created for future roles and is valid for up to 18 months. For more information about DCJ jobs and adjustments in the recruitment process, contact the relevant personnel listed in the original posting. You can learn about our commitment to inclusion and diversity on the DCJ website.
Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with diverse skills, backgrounds and experiences, including people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
Thank you for your interest in this role. We look forward to receiving your application. Follow us on Facebook: www.facebook.com/CareersatDCJ/
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