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Ready to lead and enhance our candidate experience? Inspire and guide our team to excellence!
Job Summary
* Lead and inspire a team of Candidate Experience Consultants
* Take the next step in your career – express your interest today!
* Set the tone for a collaborative and high-performing team culture
* Brisbane applications considered
Lead our vibrant and passionate team in providing a personalised support to our customers and develop a team to represent our client as a modern, competitive, professional, and inclusive employer of choice.
Details about the Client
ADF Careers is the largest workforce outsourcing solution in the southern hemisphere with over 80,000 applications received on average each year.
ADF Careers is on a mission to recruit the right people, in the right numbers, at the right time to support the Australian Defence Force to build, sustain and maximise Defence capability.
Our people are our greatest asset. We recognise and respect our people’s need to work in ways that support their careers, families, and lifestyle. That’s why we offer flexible working arrangements, learning pathways, additional leave entitlements and extensive corporate discounts across a variety of product and services. We want our people to be financially rewarded; to feel good and to go beyond what they thought possible at work.
Be you, and we’ll be better together.
To find out more about our great employee benefits and what it’s like to be part of the team, reach out to our friendly talent acquisition team.
What you’ll be doing
Reporting to our Candidate Experience Lead, the Candidate Experience Team Leader is responsible for leading a team of Candidate Experience Consultants to deliver and achieve the best candidate experience. This role is responsible for contributing to the delivery of a centralised, national delivery model for candidate support services to the ADF.
You will:
* Lead a centralised team of Candidate Experience Consultants, delivering outstanding customer service to our prospective candidates, as the contemplate a career within the Australian Defence Force.
* Review interactions to ensure candidate experience is delivered by the Candidate Experience team to the highest possible standard, ensuring compliance standards are met in all instances.
* Create a culture of honesty, openness, and support within the team.
* Coach, develop and support team to achieve established KPIs.
* Build effective professional relationships with internal and external stakeholders with a focus on collective success and a solutions mindset.
* Maintain team performance reports, key metrics reporting, tracking of performance against team objectives/targets, reporting on candidate satisfaction, and awareness of workload to ensure team is tracking against targets, and that reporting can be provided to Candidate Experience Lead or other key stakeholders, as requested/required.
* Develop, manage and maintain a high service level client relationship through the provision of services that meet or exceed the expectations of Defence and the DFR Adecco contract, further encouraging a strong and ongoing relationship between Adecco and the Commonwealth of Australia.
About you
To be successful in this role, you will have experience leading operational teams to achieve positive customer focused outcomes. Call centre leadership experience or recruitment experience is helpful but not essential for success in this role. You will be able to effectively motivate and develop your team and contribute to building a positive team culture.
Your background will demonstrate:
* Proven leadership experience in a high-volume environment
* Experience coaching and developing teams in an engaging and high performing culture
* Call centre experience would be highly regarded but not essential
* A passion for delivering the best possible experience to our candidates
* The drive to learn and develop, with the ability to adapt to, champion and lead change
* Excellent written and verbal communication skills If you have worked in a similar position or just looking for your next opportunity that will make an impact, we want to speak with you.
To apply for this position, you must have the ability to obtain and maintain an Australian AGSVA security clearance.
How to apply
If eligible, please submit your resume; applications are open to all qualified Australian citizens regardless of their background, identity, experiences and beliefs.
If you need assistance during our recruitment process, please email our friendly TA team at for a confidential conversation.
To apply for this position, please submit your application online through our designated platform. The deadline for applications is 11:30 PM (AEST) on the 23rd of May 2025. It's important to note that applications will be reviewed and processed as they are received.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service and Management
* Industries
Staffing and Recruiting
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