JOB TITLE Assistant Store Manager
ROLE TYPE Full-Time
DEPARTMENT Retail
REPORTING TO Store Manager
LOCATION Chadstone Mall, Melbourne, VIC
SALARY Competitive
THE POSITION
As an Assistant Store Manager, you will be an ambassador for the brand and a senior member of theretail team. Reporting directly to the Store Manager, you will be ensuring the delivery of the agreed salesstrategy, retail profitability and KPI goals, and brand vision objectives within the retail store.
The Assistant Store Manager inspires their sales team and develops a sales strategy for proactivelymanaging the performance of their stores. The Assistant Store Manager is accountable for the storeand must lead and motivate the selling teams, ensure customer satisfaction, maximize profitabilityand productivity, and comply with all company policies and procedures. They are accountable for thequality of training and development of their sales teams and for delivering world-class KPI results.
KEY ROLES AND RESPONSIBILITIES
* Responsible for the store achieving sales targets and ensuring profitability.
* Accountable for windows and shop floor commerciality and adhering to VM guidelines and standards.
* Lead on sales and service culture in the store by achieving personal and store targets in terms of store conversion, team and personal clientelling performance, KPI, multichannel sales, and broader value KPI metrics.
* Recruit and develop a high-performing team.
* Responsible for field training and development path using all training tools provided by OB - Train, motivate, and develop the team to optimise store performance to reflect the brand qualities.
* Responsible for active succession planning to ensure career progression and to retain successful staff.
* Control operating costs to be within the store budget by focusing on store sales andmargin contribution.
* Responsible, and leading by example for the store having the highest levels of
standards around presentation, cleanliness, and staff appearance.
* Attend regular training sessions on seasonal product launches and Service
Standards to ensure knowledge is up to date and the delivery of world-class service.
* Ensure all measures are being taken around loss prevention to protect profit and
stock.
* Support the implementation and development of CRM & Clienteling initiatives to
strengthen the clientele network for the store.
* Display strong leadership skills by leading by example. Consistently show a positiveattitude & take responsibility for your actions.
* Conduct any other ad hoc duties related to store management deemed necessary byhigher management for the benefit of the stores and staff performance.
* Work in close partnership with HQ functions to implement business strategies in-store.
* Manage Health and Safety alongside company policy to create a safe environment for theteam and customers.
* Ensure all human resources issues are dealt with in line with guidance from companypolicy.
SKILLS AND EXPERIENCE
* Demonstrated experience in management in a premium or luxury brand environment.
* Willing to adapt and take on new challenges.
* Depth of understanding around KPI’s and their impact on store performance.
* Always presents a professional image.
* Successfully able to handle multiple demands and competing priorities
* Excellent communication skills – both verbal and written.
* A real attention to maintaining high standards in the store environment and a keen eye for detail.
WHAT WE OFFER
* Join a diverse working environment of people whom we learn from every day.
* The chance to train and develop your skills in a fun and fast working environment.
* Competitive benefits package for the local market. Further details are to be shared during the interview process.
At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Orlebar Brown.
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