Conference & Events Food & Beverage Duty Manager
Gold Coast | RACV Royal Pines Resort | Permanent Full-time
About the Opportunity
Are you a passionate career hospitality professional? Our team is growing, and an exciting opportunity has arisen for an experienced Conference & Events Food & Beverage Duty Manager to join our conference and events team. You will be an integral part of the team to ensure the business operates efficiently. You'll be leading a large team of dedicated food and beverage professionals – supervisors, team leaders & operations staff who deliver guests great customer service & an exceptional experience. Full availability to work a weekly rotating roster including evenings, weekends and public holiday is essential in this role.
Key Responsibilities
* Provide effective leadership to a large team promoting our culture & values
* Lead by example, perform food & beverage duties, direct & assist the team to carry out duties ensuring exceptional service is delivered to guests
* Maintain operating procedures and identify improvements to operating efficiencies
* Maintain a knowledge of food & beverage products & services, cross sell and upsell
* Build & maintain effective relationships with internal & external stakeholders
* Contribute to managing uniform presentation standards, staff rosters, labour expenses, agency, training, performance reviews & recognition
* Contribute towards reducing costs, ensuring wastage and breakages are minimised
* Reporting, complete daily cash up, and authorise transactions voids, cancellations, and refunds
* Manage feedback & resolve difficult situations
* Ensure a safe workplace is maintained and promote safe work practices
* Perform physical requirements of the role, e.g. working on your feet & heavy lifting
What you'll need to be successful
* Previous experience in team leadership role within a conference & events or 4–5-star hotel/resort environment
* Flexibility & full availability to work a weekly rotating roster, including evenings, weekends & public holidays
* Recognised qualification in hospitality or food & beverage, desirable
* RSA Certificate
* Hold or be eligible to obtain a valid Qld WWCC Blue Card
* Passion for C&E, service excellence and knowledge of industry trends
* In depth knowledge of wines, beverages and food and beverage service in a la carte, banquet & buffet procedures
* Experience in staff management practices including recruitment, rewarding, training, appraising, counselling and development
* Understanding of labour and beverage cost control
* Experience in POS & MS Office applications
* Exceptional verbal and written communication skills, attention to detail, organisational and time management skills
* Decision making, problem solving and conflict resolution skills
* Excellent grooming and personal presentation
We are Offering
* Permanent full-time
* Competitive salary, industry benchmarked
* Great discounts on accommodation at 10 resorts, dining + more
* Free roadside assistance & up to 50% discount on insurance incl vehicle & home + more
* Health and wellbeing benefits – discounts on gym & golf memberships, spa, eye wear rebate, paid volunteer day, parental leave, EAP + more
* Work Life & Career benefits – training & professional development, employee referral program, parental leave, EAP + more
* Employee of the month awards & recognition programs
* Collaborative workplace culture and values led organisation
* Career training and development opportunities
* Complimentary parking onsite
Equal Opportunity Employer
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
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