A not-for-profit organization in Melbourne is looking for an IT Support Manager to lead IT support services across a multi-site environment. Responsibilities include managing a local support team, overseeing an offshore service desk, and engaging with vendors for effective service delivery. Candidates should have strong leadership experience, knowledge of ITIL, and familiarity with Microsoft environments. A focus on continuous improvement and operational excellence is key to this role, ensuring high-quality IT services are delivered.
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