Branch Customer Advisor – Banking – Cairns
We are a customer‐obsessed company committed to providing an exceptional and tailored customer experience. We aim to be the most customer‐centric company in Australia and New Zealand.
Hours (5 days per week)
8:30am – 4:30pm, Monday and Wednesday; 9:00am – 4:30pm on Tuesday, Thursday and Friday.
Benefits
* Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurance.
* Extensive range of benefits and discounted offers on travel, fitness, events and technology.
* Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave.
Daily Responsibilities
* Support the Cairns branch by being the first point of contact for customers and putting them at the centre of everything you do.
* Identify the most suitable products and services for customers, such as account opening, unsecured lending and banking transactions.
* Demonstrate our Smarter Banking options (self‐service and digital) to make banking simple, easy and secure.
Qualifications
* A passion for delivering quality, gold‐class experiences for NAB's diverse range of customers.
* A team player with a keen eye for detail ensuring each transaction is efficient and accurate.
* Customer‐centric thinking and an appreciation for inclusion and the diversity of our customers.
* No banking experience required – full training provided.
Diversity and Inclusion
We build a culture of equity and respect, where everyone feels valued and appreciated for being their authentic selves. Our Employee Resource Groups foster an inclusive environment and we are committed to providing an environment where you can work your way.
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