About the Job
* Deliver high-quality, person-centred support to clients and providers with empathy and professionalism.
* Respond to incoming calls from clients, providers, and support networks with a customer-focused approach.
* Effectively manage phone enquiries and case administration tasks in a timely manner.
* Resolve client and provider issues in a solutions-focused way, promoting positive outcomes.
* Maintain exceptional professionalism and uphold quality standards in all interactions.
Key Responsibilities:
* Promptly process invoices and case work with accuracy.
* Participate in ongoing training sessions to enhance knowledge and capability.
* Adhere to organisational policies, procedures, and compliance standards at all times.
You'll Thrive In This Role If:
* You have previous experience in customer service or client-facing roles.
* You possess strong administrative skills and attention to detail.
* You have excellent verbal and written communication skills.
* You are a team player who is passionate about delivering exceptional results.
Required Qualifications:
* A current Working With Children Check.
* An NDIS Worker Screening Check.
* Completion of NDIS orientation training.
We Offer:
* $35 per hour + superannuation.
* Casual, ongoing contract for 3 months.
* Potential to transition into a permanent position.
* A supportive team culture that values collaboration, excellence, and client wellbeing.