As an Ambassador of A. Lange & Söhne, you will provide an exceptional customer experience and represent the brand in both the boutique and beyond. This role offers the exciting opportunity to be part of our brand-new 3‐story boutique, where you will play a key role in introducing A. Lange & Söhne's legacy of precision and luxury to a new clientele.
Key Responsibilities
* Achieve key performance benchmarks to contribute to the boutique and brand fiscal strategy.
* Professionally represent the brand in compliance with group sales policies, procedures, initiatives, and operations regulations.
* Be attentive, responsive, and versatile to client requests.
* Work with the management team to balance local brand initiatives, manufacturing deliveries, and client product expectations.
* Consistently achieve and/or exceed the individual & Boutique overall monthly sales target, as directed by management.
* Provide excellent client experience by maintaining the highest degree of courtesy and professionalism within the boutique environment, as well as outside, and during events.
* Lead and manage all steps of the sale ceremony professionally and according to the brand's policy.
* Negotiate and handle objections with ease.
* Identify potential sales leads; perform targeted and diligent follow‐up generating product selling opportunities at the Boutique.
* Participate in networking events, support to generate traffic and brand exposure in line with the brand's values and positioning.
* Have a creative forward‐thinking outreach initiative, maintain CRM efficiency and build long‐lasting business relationships.
* Internal and external professional communication proficiency via telephone, email, and SMS messaging.
* Maintain a precise and efficient business schedule; including tasks, appointments, boutique duties, and continued learning.
* Strong CRM background with ability to analyze client data to generate sales.
* Capture consistent, accurate and relevant client data to build and develop lasting relationships that result in sales.
* Appropriately resolve client issues/concerns and escalates as needed to Management.
* Partner with Management to develop a plan to support, and participate in, in‐store and offsite events and networking.
* Represent the brand in a polite and professional manner in concordance to Richemont and A. Lange & Söhne official guidelines.
* Adhere to Richemont and A. Lange & Söhne social media guidelines and communications policies.
* Maintain presentable and professional attire and appropriate language within the boutique and while conducting official business.
Qualifications
* Possess a 'can do' attitude and understanding for luxury client experience.
* 3+ years of prior work experience in a timepiece‐related field.
* Exhibits critical thinking skills and is solution‐oriented.
* Availability and flexibility to work to the changing boutique schedule.
* Strong verbal, written and organizational skills.
* Proficiency with MS Office, especially Excel – secondary language is a plus.
#J-18808-Ljbffr