We are seeking a motivated and personable Part time Receptionist to join the HCF Dental Centre Network in Melbourne for 6 months. This is a fantastic opportunity for someone with a passion for delivering quality customer service and supporting efficient dental practice operations.**Purpose of the Role*** Maximise the number of patient appointments and manage the appointment book* Handle incoming phone calls with professionalism* Provide quality customer service to members and staff* Raise accounts and process payments* Comply with HCF Dental Quality Management System and HCF policies and procedures* Support the Practice Manager and Dentist in Charge, fostering teamwork and efficient clinic operation**Please note this a part time fixed term contract role for 3 days a week (Wed, Thursday and Fridays) for 6 months.****Key Responsibilities**Customer Service* Deliver courteous, prompt and correct responses to all enquiries* Answer the phone within KPI and efficiently manage calls in the queueAppointment Book Management* Maximise patient appointments, minimise gaps* Schedule, reschedule and cancel appointments as needed* Perform follow-up calls for recalls and cancellations* Confirm member eligibility and manage daily SMS/phone confirmations* Monitor the appointment mailbox, responding within 4 working hoursFront Desk Service* Oversee patient activity in reception, maintaining a tidy and welcoming environment* Process new arrivals, emergency patients and collect medical history forms* Raise patient accounts, claim benefits and receipt payments* Ensure correct patient departure processes (account payment, rebooking)General Office Functions* Follow up gap account payments up to 30 days, recording actions* Assist with refunds, credit adjustments and benefit issues* Prepare attendance certificates, mail, banking, and end-of-day reports* Archive and retrieve patient records, handle information release and referral letters* Other tasks as allocated by Senior Receptionist or Practice Manager**Skills, Experience & Qualifications****Essential*** Neat appearance and professional personal presentation* Competence in appointment booking and accounts systems* Confidentiality, tact, and diplomacy* Knowledge of Dental Centre systems**Desirable*** Experience as a Dental Assistant, or a willingness to cross-train* Knowledge of D4W software* Familiarity with Microsoft Outlook, Excel, and Word* First Aid qualifications**Join Our Team**If you are looking to contribute to a dynamic, patient-focused dental centre and have the skills and attitude to thrive in a busy reception environment, we would love to hear from you.Apply now to join our friendly Melbourne team and help us provide outstanding dental care to our community**About HCF**At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric. We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.**Culture & Benefits** *Purpose-driven passion* We're united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused. *Wellness and work-life balance* We'll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:* Flexible working arrangements* 50% subsidy on HCF hospital and/or extras cover* Family-friendly certified employer* 18 weeks of parental leave for all new parents* Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more* Discounts on HCF's products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.*Collaboration and inclusivity* We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status. *Continuous learning and growth* We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.**Next steps** If you **require any adjustments** to assist you in making your application or during the recruitment or onboarding process, please reach out to **Talent Acquisition –** ** **to discuss. We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.At HCF, we want our people to feel supported and empowered to be their best self at work. We create a flexible, inclusive, family-friendly culture so our employees are inspired and motivated to achieve the best for themselves and our members. Our purpose is to bring a human touch to every part of the healthcare system, in big ways and small. Our values inform the way we do things. They help us build the culture we need to realise our purpose. Our values are to:* Step Forward* Get There Together* Make it Better* Stay Human* Walk in Their Shoes.We've invested in our people and teams to ensure they're equipped to reach their career goals. We help team members expand their skill sets and develop personally through various internal and external courses, as well as broaden their on-the-job experience through transfers, secondments or promotions.
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