Overview
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you're invited to build a career as unique as you are, leveraging the global scale, support, inclusive culture and technology to become the best version of yourself. Join us to build an exceptional experience and a better working world for all.
The Opportunity
The Associate Director (AD) will be responsible for leading EY's Office Connect Team (Engineering and Delivery). This includes managing a global team that validates and implements designs, lab testing, product certifications, and oversees delivery of services to Member Firms. The AD will ensure delivery excellence using best practices, meet business requirements, provide technical solutions aligned with allocated budgets, and act as an escalation point for operational issues.
Your Key Responsibilities
Functional Responsibilities
* Technical Lead for all global Wi‑Fi designs
* Strategic thinker with understanding of EY end‑user business requirements
* Delivery expertise ensuring all solutions are fully tested, documented, and represent industry‑leading solutions
* Forward thinking – understands current and Next‑Generation technologies
* Experience managing global teams and suppliers
* Risk management and continuous improvement for the firm
* Leadership in advanced network monitoring tools and AI
* Experienced in program management, product development, piloting, testing, global deployment and post‑implementation validations
Management Responsibilities
* Lead global engineering and deployment team
* Develop relationships with approved suppliers/equipment manufacturers
* Collaborate with business leaders, member firms, and partners on innovative solutions aligned to business requirements
* Present industry‑leading technological advancements that drive quality of services and secure services aligned with continuous‑improvement strategy for end‑user performance (SLAs, KPI, AI and advanced monitoring)
Knowledge Required for Disciplines
* 15+ years of experience leading network design and architecture teams, with a high focus on customer experience
* Bachelor's degree in computer science/engineering or related discipline, plus industry accreditation or equivalent work experience; Master's degree preferred
* Advanced skills in planning, designing, and troubleshooting complex network environments
* Track record of customer focus, based on openness, trust, and delivering on promises
* Time‑management skills to manage multiple large, complex projects simultaneously
* Strong interpersonal and team‑working skills across matrixed client, supplier, and geographically dispersed virtual teams
* Data‑guided, analytical approach with ability to formulate and translate insights into action with measurable results
* Excellent understanding of Office Connect product portfolio and ability to facilitate its growth and adoption across regions
* Demonstrated ability to communicate complex technical information to a diverse business audience
* Experience developing, managing, and presenting business cases and strategic plans
Knowledge Required Beyond the Job
* Industry accreditation such as CCNA R&S, CCNP R&S, CCNA Wireless, CCNP, Meraki Wireless certifications or equivalent knowledge
* Flexibility adjusting to multiple demands, shifting priorities, and rapid change
* Ability to work with a multitude of people within and outside of IT to balance business demands
* Ability to deal efficiently with escalations and difficult situations/people under pressure
* Ability to understand and integrate cultural and individual differences and motives, working in virtual cross‑cultural, cross‑border global teams
* English language skills – excellent written and verbal communication
Problem Solving
* Leverage deep technical knowledge, driving innovation and problem resolution to minimize outages
* Experienced in managing complex global Wi‑Fi engineering, delivery, and outside influences that impact service quality
* Act as final escalation point for network‑related problems
* Validate Office Connect solutions against industry best practices and sound engineering principles while incorporating local and global requirements
* Collaborate, develop, and validate solution designs for implementation and ongoing support by regional data network and operations teams
Relationships
* Office Connect lead and trusted advisor for I&O organization, BRM/Member firm stakeholders globally, hardware supplies, professional service vendors, WAN, Infosec, EY Supply Chain Services (contract management)
Team Management
* Leading EY teams comprising engineering, reporting, and management of Kyndryl resources
What We Offer
The compensation ranges below are provided in compliance with United States pay transparency laws. Other geographies follow local salary guidelines.
Salary range for this job in the US: $134,200 to $258,300. NYC Metro Area, Washington State and California (excluding Sacramento): $161,000 to $293,500.
We offer a comprehensive compensation and benefits package with medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Flexible vacation policy and EY Paid Holidays are included.
* Continuous learning: develop mindset and skills to navigate whatever comes next
* Success as defined by you: tools and flexibility to make a meaningful impact, your way
* Transformative leadership: insights, coaching, confidence to be the leader the world needs
* Diverse and inclusive culture: embraced for who you are and empowered to use your voice
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It's yours to build.
EY | Building a better working world. EY exists to build a better working world, helping to create long‑term value for clients, people and society and build trust in the capital markets. EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, type Option 2 (HR‑related inquiries) and then type Option 1 (HR Shared Services Center), which will route you to EY's Talent Shared Services Team or email SSC Customer Support at
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