Job Description
Events On-Road Assessor
Permanent Role
Location: Dubbo, Orange (Central Western NSW)
About Us
Welcome to a place where you can chase real progress and drive real change, and that includes your own career. Being a part of the Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you'll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler, and better for our customers and each other.
We love a diverse team and some of our team come from a background in the insurance industry (home claims specifically), site supervisors, estimators, trade background, property managers and even those from leadership and management roles.
About You
First and foremost, you are a People‐Person! You will thrive on making your customers happy; it's vital to everything we do. We strive to make a difference in our communities.
Every day with us is different; you are comfortable with new challenges, new environments, new customers – always something new.
You will have previous experience within the building trade and are keen to use this experience and knowledge in a more administrative capacity.
Or you may come from a Home Claims background and are keen to expand on this knowledge into a more hands‐on Assessing role.
You will have resilience and confidence in what you do – you're the expert. Our customers will rely on you.
The Role
* The Assessor role involves working with a broad range of internal and external stakeholders, with a shared purpose of 'Building futures, and protecting what matters' for our customers.
* You will work closely with nominated Builders & Specialists to accurately identify loss that is covered within the customers policy, and develop appropriate, cost effective, scope of works for repairs and remediation.
* This work is carried out via on site and virtual meetings with customers and stakeholders, along with offsite review of documentation.
* You will be involved in assessing all types of natural hazard events, from small‐scale weather‐related claims, to major cyclone, bushfire and flood claims.
* Travel and deployment within Australia required at times.
You will be required to have a full clean driving license.
What You'll Do
* Assess the property loss or damage, determine policy coverage (claim quantum, scope & schedule), work closely with builders and determine reserve within delegation levels.
* Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to stakeholders, including customers, Claims Managers, Repairers and Suppliers.
* Deliver professional and brilliant service when completing on‐site and desktop assessments, interacting with customers on the Claims Managers request.
* Support the Claims Manager to identify customer resolution strategies to minimise customer escalations.
* Determine an appropriate claim fulfilment method that balances customer needs with business outcomes.
* Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported.
* Respond to customer and stakeholder requests within expected or agreed timeframes.
What You'll Bring
* Experience in the insurance or building industry or previous assessing experience.
* Trade qualifications are highly regarded.
* Passion for exceptional customer service.
* Experience in compiling scope of works.
Our Benefits
* Competitive salary package + bonus on offer.
* Extensive ongoing support and training.
At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution.
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