Acting Claims Support Officer – Personal Injury – Melbourne, VIC About The Role
* Managing the process of inputting and processing current weekly earnings via automation, ensuring that our claims operations run smoothly and accurately.
* Ensuring a high level of service is provided to internal and external customers by efficiently and professionally responding to, and resolving customer queries relating to claim processing transactions in accordance with set service standards and timeframes.
* Ensuring internal and external customer expectations are exceeded and business objectives are met by efficiently undertaking claim processing and administrative functions and resolving customer queries.
* Guaranteeing that tasks are executed with precision and within specified deadlines. Maintain data integrity and adhere to Schedule G standards by processing information accurately.
About You
* Experience in a customer service or administration support role in the insurance and/or finance industry, with knowledge of Workers Compensation.
* An understanding of relevant regulatory and/or legislative compliance requirements that impact the organisation.
* Demonstrates enthusiasm and ability to optimise business value to customers by delivering high quality services and positive customer experiences to sustain and enhance the customer base.
* Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
* Pays high attention to detail by completing tasks with thoroughness and accuracy and can quickly identify errors or inconsistencies within information.
* A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits And Perks
* Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
* Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
* Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
* Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
Equal Opportunity Statement
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Adjustments and Support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.
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