Lagoon Medical Centre Coogee is a modern, patient-focused general practice committed to providing high-quality care in a welcoming and supportive environment. We are looking for an experienced Senior Receptionist to join our team and help lead the front desk with professionalism, efficiency, and warmth in our brand-new medical centre in Coogee.
This role is ideal for someone looking for a new challenge and thrives in a fast-paced environment, enjoys supporting a team, and takes pride in delivering exceptional patient services. We are currently looking for a full‐time Senior Receptionist. As a brand‐new medical centre, you will be able to be part of something new and help to shape the centre as it grows.
About the Role
As our Senior Receptionist, you will play a key role in ensuring the smooth day‐to‐day running of the reception area and medical centre services, while supporting the wider administrative team, GP's and Business Manager.
Your responsibilities will include:
* Managing daily front desk operations and workflows
* Providing outstanding patient service and communication
* Managing rostering and supporting reception and nursing staff
* Appointment scheduling and managing GP diaries
* Processing Medicare, EFTPOS, patient billing and managing debtors
* Managing patient enquiries both in person and over the phone
* Assisting with administrative tasks and maintaining patient records
* Liaising with doctors, nurses and practice management to ensure smooth workflow
* Help with management tasks
* Managing staff contracts and human resources
* Manage work health and safety
* Manage social media
* Report into Business Manager and Directors
About You
We are looking for someone who is organised, proactive, and confident leading a reception team.
The ideal candidate will have:
* Previous experience in a medical reception role
* Leadership or senior reception experience
* Strong communication and interpersonal skills
* Excellent organisational and multitasking abilities
o Experience with Best Practice
o A professional and calm approach in a busy environment
o Strong attention to detail and problem‐solving skills
What We Offer
o Supportive and friendly team environment
o Modern and well‐equipped medical centre
o Opportunity to take ownership of the front desk operations and medical centre operations
o Stable and long‐term role within a growing practice with opportunities to grow
If you are an experienced medical receptionist ready to step into a senior role, we would love to hear from you. Email your covering letter and resume to *****@lagoonmedicalcentre.com.au.
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