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External Dispute Resolution Case Manager Opportunity
A new adventure awaits you. How does a fulfilling career, annual leave, and working for a reputable organization sound to you?
Zurich is a leader in the insurance industry on a journey towards a brighter future.
We're looking for someone with solid experience in Life Insurance, preferably within disputes or claims management and legal backgrounds.
You will be responsible for managing disputes lodged with External Dispute Resolution Schemes by thoroughly investigating cases and working closely with internal and external stakeholders.
Your key responsibilities include overseeing EDR cases across Australia and New Zealand, independently reviewing responses, preparing well-crafted written submissions, and actively participating in conciliations.
You will also build strong relationships with both internal and external stakeholders, including EDR Schemes.
This role involves leading meetings with senior stakeholders to identify risks and ensure complaint insights drive ongoing business improvement.
This is an initial 9-month contract.
The ideal candidate will have advanced understanding of the Insurance Contracts Act (ICA), relevant regulations, and legislation, ensuring Zurich's commitments to compliance and customer fairness.
They will possess strong customer service and complaint resolution abilities, focused on restoring and strengthening customer relationships, and retaining valued customers.
The successful candidate will also be skilled in conciliation and mediation, experienced in preparing clear and effective written submissions to support fair outcomes, and a proven relationship builder.
They should have thorough knowledge of ASIC's RG271 and industry codes, such as the Life Insurance Code of Practice, supporting Zurich's reputation for integrity and best practice.
Zurich offers various benefits, including 5 weeks of annual leave, access to Family Care, a hybrid working arrangement, wellbeing programs, and award-winning training programs.
We are committed to ensuring our recruitment process is fair and accessible for all candidates.
If you want to come on an adventure that will build a brighter future together, please apply today.