Permanent Full Time Contract Location: Kariyarra (South Hedland) WA 6722 $78,189 + super + NFP salary packaging benefits.
As a Case Manager within the Safe Steps service in South Hedland, you will play a pivotal role in supporting children, young people and families who are experiencing or are at risk of family and domestic violence. You will work directly within the community, providing culturally appropriate, trauma‐informed non‐clinical psychosocial support and end‐to‐end case management.
Key Responsibilities
* Provide trauma‐informed, culturally safe, non‐clinical psychosocial support to children and young people aged 12–25 years who are experiencing or have been exposed to family and domestic violence.
* Deliver end‐to‐end case management, including intake, assessment of suitability, development of holistic and strength‐based case plans, and regular review of progress against goals.
* Maintain an active caseload of approximately 15–20 clients, providing one‐to‐one support for up to 12 months or longer where required.
* Develop, implement and regularly review individualised case management and safety plans in collaboration with clients and their families.
* Conduct home visits, office‐based appointments and outreach in community‐based safe spaces, ensuring client safety and wellbeing at all times.
* Provide advocacy and practical assistance, including support with forms and applications (e.g. housing, Centrelink, Medicare) and referral to appropriate internal and external services.
* Maintain accurate, timely and confidential client records, including case notes, data entry, reports, statistics, safety plans and case management documentation, in line with organisational and legislative requirements.
Requirements for Success
* Cert IV in Social Work, Social Welfare, Youth Work, Community Services or willingness to obtain, or equivalent demonstrated experience; disability case management experience will be considered.
* Minimum of one year's experience in family and domestic violence, youth work or community‐based case management, with demonstrated ability to support people with complex needs.
* Strong understanding of trauma‐informed care, child and adolescent development, and child and youth safe practices, with the ability to apply these in practice.
* Demonstrated knowledge of Aboriginal cultures, communities and protocols, with the ability to work respectfully and effectively with Aboriginal young people and families; Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply.
* Well‐developed communication, interpersonal and engagement skills, with the ability to adapt communication to suit diverse audiences, including CALD communities.
* Strong organisational, time‐management and administrative skills, including report writing, data collection and use of client management systems.
* Proven ability to work both autonomously and collaboratively within a multidisciplinary team, demonstrating resilience, initiative, sound judgement and confidence in navigating ambiguity and complexity.
* First Aid & CPR Certificate is required.
* Full driver licence with no restrictions.
* Must undertake a national police history check, qualifications and referee checks, and have clearance to work with children/vulnerable people.
Our organization is committed to equal employment opportunities for all applicants. We strongly encourage applications from Aboriginal or Torres Strait Islander people, people with disabilities, and all applicants from diverse backgrounds.
Benefits
* Not‐for‐profit salary packaging and annual cost‐of‐living support.
* Free external, confidential counselling and access to chaplaincy support.
* Volunteering opportunities.
* Opportunity to purchase additional annual leave.
* Extra leave: Mission Australia Thank You Day & Work Anniversary Day off.
* For Pilbara remote: Additional $1,000 each year to assist with cost of living, 5 weeks annual leave, up to 5 additional days personal/carers leave, rental assistance up to $200 per week, relocation allowance of $1,500.
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