Field Service Technician
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Overview
In this role, you will make an impact in the following ways:
- Diagnose and complete less complex repairs to engines at the customer’s site.
- Engage customers in a courteous and professional manner, ensuring prompt and efficient attention to their needs.
- Use specialized tools and follow documented procedures to diagnose and complete repairs, including identifying and preparing required parts and tools.
- Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
- Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
- Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens.
- Identify additional service opportunities with customers.
- Complete training in line with skill and business requirements.
- Maintain service vehicle and tools for cleanliness and proper operation.
- Ensure adherence to all relevant Health Safety & Environmental (HSE) policies, procedures, and legislation, and report any issues/incidents to site management and supervisor.
Responsibilities
The role includes the following responsibilities:
- Diagnose and complete less complex repairs to engines at the customer’s site.
- Engage customers in a courteous and skilled manner, ensuring prompt and efficient attention to their needs.
- Use specialized tools and follow documented procedures to diagnose and complete repairs, including identifying and preparing required parts and tools.
- Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
- Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
- Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten.
- Identify additional service opportunities with customers.
- Complete training in line with skill and business requirements.
- Maintain service vehicle and tools for cleanliness and proper operation.
- Ensure adherence to all relevant Health Safety & Environmental (HSE) policies, procedures, and legislation, and report any issues/incidents to site management and supervisor.
Qualifications
- Education: Vocational diploma from a relevant technical institution. Apprentice Trained Engine Technician preferred.
- Licenses/Certifications: Locally valid driving permit. This position may require licensing for compliance with export controls or sanctions regulations.
- Experience: Basic level field service work experience. Intermediate level knowledge of and/or experience with engine products. Customer service experience.
- Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Customer Focus: Building strong customer relationships and delivering customer‑centric solutions.
- Develops Talent: Developing people to meet both their career goals and the organization’s goals.
- Manages Complexity: Making sense of complex, high‑quantity, and sometimes contradictory information to effectively solve problems.
- Self‑Development: Actively seeking new ways to grow and be challenged using both formal and informal development channels.
- Health and Safety Fundamentals: Champions and models proactive health and safety behaviors.
- Diagnostics Application: Translates customer complaints to develop troubleshooting plans and uses specialized tools to diagnose and complete repairs.
- Electronic Service Tool Application: Utilizes appropriate electronic tools to maintain products or diagnose and troubleshoot issues.
- Engine Systems Interactions: Analyzes interactions of internal and external electrical and mechanical systems to diagnose and repair.
- Product Repair and Maintenance: Repairs and maintains mechanical/electrical products following guidelines.
- Service Documentation: Creates and verifies customer, equipment, and technical information; documents required information in the service management system.
- Technical Escalation: Elevates issues to a higher level of expertise and captures all troubleshooting steps in the appropriate database.
- Values Differences: Recognizing the value that different perspectives and cultures bring to an organization.
Job Details
Job Type: Technician
Employment Type: Full‑time
Seniority Level: Entry level
Job Function: Engineering and Information Technology
Industry: Manufacturing
Organizational Unit: Cummins Inc.
Referral Bonus: Referrals increase your chances of interviewing at Cummins Asia Pacific by 2x.
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Location: Kalgoorlie, Western Australia, Australia
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