Full-time permanent opportunity at Westpac's Sunbury branch. Get things happening for our customers – and your career. Significant leadership role with a direct impact on the community.
Job Description
As a Bank Manager, you'll be the head and heart of a frontline banking team that loves to exceed the expectations of local customers, whilst playing a hands‐on role in a community that you're proud to call your own. Inspiring a team of around four customer service and sales specialists, you'll set the standard for the Westpac Group experience – and it'll be an exceptional experience at that! You'll be the driving force behind your branch's overall success – holding financial, risk and operational accountability – whilst ensuring customer advocacy is at the heart of all you and your team do. You will recruit, coach and elevate your team to deliver a superior banking experience, ultimately contributing to the branch's, and our customers', success.
This is a full-time, branch-based role and the hours are across and inclusive of Monday to Friday.
Responsibilities
* Hold accountability for compliance and risk management – build a culture of doing the right thing
* Lead your team in building customer digital confidence by driving Digital First conversations to grow digitally active customers
* Uplift branch staff home loan referrals into the Lending team to achieve the branch's home loan settlement targets
* Drive customer acquisition, service and retention – building genuine connections with customers and the community and resolving customer concerns effectively and efficiently
* Recruitment, training, retaining and performance management of frontline branch staff
* Drive results that have a clear, positive and direct impact on overall branch performance
Qualifications
* Strong leadership experience, ideally gained in a Retail Banking environment (preferred, not essential)
* Proven experience of holding accountability for risk and compliance, staff performance and customer experience
* High‐energy, with an ability to inspire and motivate a diverse team
* Experience of working to fulfil business performance targets and spur growth
* Ability to effectively de‐escalate and address challenging situations by using strong communication and problem‐solving skills
Benefits
* Special offers on banking products and discounts from top brands, including generous employee‐only mortgage rates
* A variety of leave options including Culture, Lifestyle and Wellbeing leave
* Tailored learning and development opportunities to help grow your career within the bank
* Lots of opportunities to give back to the community by getting involved in our many volunteering initiatives
Equal Employment Opportunity
We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
#J-18808-Ljbffr