Overview
Position: (Senior) Technical Support Manager
Location: Melbourne or Sydney
Responsibilities
* Strategic thinking in improvement of Anker's fulfillment and service area, and performing as a lead on more complex field engineering assignments
* Perform a variety of engineering assignments involving technical applications in the installation, operation, testing and maintenance of Anker's solar and storage products
* Work independently in the field and with R&D engineers to resolve high-level technical issues, leading the investigation of root causes for technology applications in complex projects
* Lead electrical and electronic troubleshooting and testing of solar and storage products and their components in the field or in the laboratory
* Provide feedback to the pre-sales team on possible mechanical and electrical design improvements
* Interact with customers to explain the technical scope of the products and solutions
* Initiate or implement Field Service procedures for safety troubleshooting and maintenance
* Create training material and provide high-level technical training to Field Service Engineers
Qualifications
* Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
* Minimum of 3 years of experience in field engineering, technical support, or a related role, preferably in the solar and storage industry
* Strong knowledge of electrical and electronic systems, with hands-on experience using oscilloscopes
* Proven ability to troubleshoot and resolve complex technical issues independently
* Experience working with R&D teams and providing feedback for product improvements
* Excellent communication skills, with the ability to explain technical concepts to customers and non-technical stakeholders; strong strategic thinking and problem-solving skills
* Ability to create and deliver technical training materials
* Willingness to travel frequently to various field locations
* Certification in relevant safety and technical standards is a plus
* Proficiency in English; additional languages are a plus
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Computers and Electronics Manufacturing
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