Job Details
Job no: 531284
Brand: Flight Centre Brand
Work type: Full time
Location: Queensland
Categories: Sales and Customer Service
About the role
Are you ready to turn your love of travel into a career that takes you further than you ever imagined personally and professionally? Your Flight Centre journey is uniquely yours – and we're here to champion it, celebrate it, and help it take flight. As a Flightie you're not just building a career – you're shaping a life filled with purpose, connection, and discovery.
What you'll be doing
* Work full-time, on-site in one of our retail stores on a rotating roster across a 7‐day trade
* Plan itineraries, book travel and convert enquiries into bookings in person, over the phone and via email for our customers
* Work towards individual KPIs and sales targets where you'll sell the whole holiday including flights, accommodation, car hire, tours, travel insurance, cruises, transfers and more
* Build a customer base of new and returning customers from regular domestic bookings to lavish international holidays and everything in between
* Be the expert – assist our customers with their travel related questions including visas, best time of year to travel, what to pack, where to eat, what to avoid, you name it
* Enjoy a base wage plus an uncapped incentive payment structure where you earn a percentage of every sale, your pay is completely uncapped
What we're looking for
* You're a seasoned traveller with a history of international destinations and you're the go‐to person in your circle for travel recommendations, tips and tricks
* Great organisational skills – you're quick to respond to your customers' phone calls and emails
* Determination to meet your sales targets and KPIs while balancing a high‐pressure workload
* Enthusiasm, passion and a warmth that makes our customers want to book with you every time
* Computer savvy, able to toggle between various complex systems to find the right flight and package options for your customer
What you will gain from a career with Flight Centre
* Competitive earnings: average first‐year Travel Consultant earnings are $70K, Senior Consultants $100K and Team Leaders $138K annually, including superannuation and penalty rates
* Access industry travel discounts and qualify for sponsored 'Familiarisation Trips' to explore new destinations and products around the world
* Career opportunities in a network of brands and businesses worldwide – we promote from within
* Social culture and recognition events throughout the year, including Global Gathering and EOFY Celebration
* Free qualifications: Certificate 3 & 4 in Travel & Tourism (worth $20k) through Australian Apprentice Training, with potential financial support while studying
* A workplace that embraces individualism and supports reconciliation through the Reconciliation Action Plan, including cultural safety and dedicated cultural leave
Equal Employment Opportunity
Flight Centre is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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