Salvation Army Housing offers a mix of crisis, transitional and long‐term housing accommodation to persons who are homeless or at risk of homelessness across Australia. The team works with the most vulnerable in our communities, who may come with complex and multiple needs.
About the role
We have an exciting and rewarding opportunity for a Regional Manager for the Inner Gippsland and East Metropolitan Melbourne Region. This role is responsible for driving quality housing outcomes, ensuring compliance with community housing standards, and strengthening service outcomes for tenants.
* Lead the delivery of high‐quality tenancy and property management services across Melbourne's East Metro region
* Permanent Full‐time position – 38 hrs/week
* Competitive salary under the SCHADS Award, plus additional benefits including salary packaging
Key responsibilities
* Lead, coach and support Tenancy Managers, providing regular supervision and performance feedback
* Oversee day‐to‐day tenancy and property management operations to ensure responsive services that meet KPIs, funding requirements and regulatory standards across the East Metro and Gippsland portfolio
* Strengthen financial sustainability by actively monitoring operational expenditure, maximising income opportunities, and driving efficiency improvements
* Maintain data integrity across housing systems and ensure tenant records are up to date
* Identify service improvements and contribute to program development and implementation
* Manage risk and ensure high‐risk situations are addressed in line with policy
* Coordinate asset management planning with internal stakeholders
About you
You are a purpose‐driven people leader who combines strong operational capability with compassion and accountability. You're confident navigating housing compliance, stakeholder environments, and team leadership, while maintaining a focus on tenant outcomes.
Key capabilities
* Tertiary qualification in Property, Business Administration or Community Services are desirable
* Prior experience in a similar role managing staff who oversee a diverse property portfolio
* Sound knowledge of housing development within the social housing and community welfare sector
* Skilled in stakeholder engagement, service improvement, and operational management
* Strong knowledge of community housing policies, tenancy legislation, and compliance frameworks
Why work for us
* Hybrid working environment and ability to work from our office or from home
* Eligibility for NFP salary packaging for living expenses ($15,900 tax free for rent, mortgage, school fees, etc.) and meals and entertainment benefits ($2,650 tax free)
* Pool car vehicle available
* Paid parental leave – 12 weeks
* Up to 8 weeks leave per year through a purchase leave scheme
* Up to 5 days paid leave per year to volunteer in a TSA program or activity
* Health insurance, home energy and home office supplies discounts
Equal opportunity & child safety
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child‐facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration.
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