Keep STRAND's people, stores, and systems performing at their best. In this hands‐on IT helpdesk role, you'll troubleshoot fast, shift gears easily, and work alongside great people who genuinely care about doing things well. If you thrive on variety and get energy from helping others solve their IT problems, this could be the role for you!
Who we are
We're STRAND, Australia's go to travel and lifestyle companion since 1927. With over 260 stores and a growing international presence, wherever you're going, no matter if the journey or adventure is big or small, we'll be by your side. We're in an exciting phase of transformation, with our IT team playing a key role in driving improvements across the business.
Why you'll love this role
* You'll be the go‐to support for a large, nationwide retail network where your help is genuinely felt day to day
* You'll work closely with a wide range of stakeholders, from store teams to senior leaders
* You'll join a team that's still evolving, giving you room to influence change and solve problems in real time
What you'll be doing
* Providing L1/L2 IT support across stores and head office (remote and onsite where required)
* Managing user onboarding and offboarding, including accounts, access, and equipment setup
* Experience monitoring systems and responding to issues before they escalat
* Manage and prioritise incoming IT requests and queries
* Working across hardware, software, and network‐related tickets as they arise
* Supporting non-technical stakeholders with a service‐led approach
What we're looking for
* 2+ years experience in an L1/L2 service desk or similar IT support role
* Strong skills in Microsoft 365, Windows, and Active Directory
* Confident communicator across all levels of the business
* Calm under pressure, adaptable, and solutions‐focused
* A "get it done" teamwork mindset
* Experience in fast‐paced, multi‐site environments
Nice to have
* Retail or distribution experience
* Exposure to VMware, Veeam, Azure or AWS
* PowerShell scripting skills or or curiosity to learn
Why Start Your Journey With STRAND?
Room to Grow – Take on meaningful projects and grow your technical skills in a national business
Perks That Matter – Birthday leave, 12 weeks paid parental leave (eligibility criteria applies), Service Recognition Program, employee referral incentives, and 24/7 access to Employee Assistance Program
A Culture That Gets It – Supported by leaders who value ownership, curiosity, collaboration, and continuous improvement
At STRAND, people are our power. We're driven by innovation, a deep commitment to our teams, and a genuine belief in putting people first. If you're ready to step into a go‐to IT support role, we'd love to hear from you. Apply today!
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