Lead with purpose. Create impact that matters. Lifeline Mid Coast is seeking a passionate and experienced Operations & Compliance Manager to lead our people, safety, and organisational excellence functions. This is more than a management role, it’s an opportunity to shape a workplace where people feel supported, valued, and empowered, while ensuring the systems and frameworks behind the scenes are strong, compliant, and future-focused. Every day, our work supports individuals in crisis and helps build a more resilient, suicide-safe community. About the Role You will report direct to the CEO, you will lead human resources, workplace health & safety, governance, and operational improvement across the organisation. You will play a key role in: Building and sustaining a capable, engaged workforce and volunteer community Ensuring robust compliance with legislation and sector standards Strengthening systems, policies, and operational efficiency Supporting a positive, values-driven workplace culture This is a dynamic and influential role suited to someone who thrives on both strategic leadership and hands-on delivery. What You’ll Be Responsible For People & Culture Leadership Lead the full employee lifecycle, including recruitment, development, performance, and retention Provide expert advice on employee relations, performance management, and workplace matters Foster a safe, inclusive, and values-led culture where staff and volunteers thrive Workplace Health & Safety Oversee and continuously improve the WHS management system Manage workers compensation and return-to-work programs Ensure compliance with NSW WHS legislation and proactive safety practices Governance & Compliance Maintain up-to-date policies, procedures, and management frameworks Support risk management and organisational compliance Work closely with Lifeline Australia to meet sector standards Operations & Continuous Improvement Drive process improvements, efficiency, and system enhancements Support adoption of technology and innovation (including AI where appropriate) Lead initiatives that strengthen organisational capability and sustainability Executive Support Provide high-level support to the CEO and Board Coordinate meetings, reporting, and governance processes About You You are a people-focused leader who combines strong HR expertise with operational insight and a genuine passion for making a difference. You bring: A tertiary qualification in HR, Business, or a related field At least 4 years’ experience in a generalist HR role, including WHS and employee relations. Sound knowledge of the SCHADS & General Retail Awards, Fair Work Act, and NSW WHS legislation. Demonstrated practical application of WHS legislation in previous roles Experience managing workers compensation and return-to-work processes Strong communication, judgement, and relationship-building skills. Australian citizenship is required for this position Highly regarded: Experience in not-for-profit, community, or health sectors WHS qualifications (Cert IV or equivalent) Experience with Employment Hero or HR systems Understanding of crisis support services or Lifeline’s work Proficiency with HR information systems (e.g., Employment Hero) and data analysis tools. Why Join Lifeline Mid Coast? At Lifeline Mid Coast, you’ll be part of an organisation where: Purpose drives everything we do People are treated with compassion, respect, and integrity Innovation and continuous improvement are encouraged Your work directly contributes to saving lives and strengthening communities Our retail shops play a vital role in funding these services, making every part of our organisation connected to our mission. Our Values We live by: Compassion – caring deeply and acting to support others Integrity – being transparent and accountable Respect – valuing every individual Innovation – embracing better ways of working Flexibility – adapting to community needs Excellence – striving for quality and impact Ready to make a meaningful impact? If you are ready to bring your expertise, leadership, and heart to a role that truly matters, we would love to hear from you. Apply now by submitting your resume and a cover letter outlining your suitability for the role to Patti Parsons: pparsons@lifelinemidcoast.org.au or Ph: 02 6581 2800.