Work Location - Sydney
The Business Contact Centre Representative is responsible for providing inbound and outbound support to our customers on our products and services, invoice queries and login details, whilst maintaining a high level of customer service when providing support and advice to the customer. You will be joining a friendly and supportive team where you are encouraged to bring your authentic self to work. Your willingness to learn will invite genuine opportunities for growth and development. Full training will be provided.
What you'll do
* Deliver excellent customer service via phone and email assisting with inquiries.
* Respond to client's queries in a timely manner meeting KPI's, providing excellent customer service.
* Handle complaints in a highly professional manner.
* Execute the fulfilment/delivery of all product and services in accordance with SLA's, following standard processes and procedures.
* Work closely with other teams to elevate and resolve more complex issues.
* Ensure compliance with privacy and security guidelines when handling sensitive customer data.
* Maintain a positive and solution‐oriented approach to ensure a positive experience for our customers.
* Ability to adapt and learn new skills and processes quickly as products and requirements change.
What experience you need
* Strong communication skills, both written and oral.
* Demonstrated ability to display tact, diplomacy and confidentiality.
* Computer literate, able to use different tools, systems and applications.
* Experience with administrative processing ideally within a complex corporate environment.
* Time management skills, working well to deadlines with minimal supervision.
* An eye for detail, excellent listening and problem‐solving skills.
* A team player who has a positive attitude towards change and being flexible.
* Works well under pressure and possesses initiative to take on challenges.
* Retail sales or customer service experience.
* Experience working within SLA's/KPI's.
What could set you apart
* Previous experience in customer service call centre.
* Ability to learn quickly.
What's in it for you?
At Equifax, we are on a mission to ensure that you have the support, resources and opportunities to Power Your Possible. Here are just a few ways we give back to our teams.
* Hybrid Work Model
* Additional Leave Allocations + Public Holiday Swaps
* Discounted Gym Memberships
* Discounted Private Health Cover (and discounted Pet Insurance if you want it!)
* Employee Stock Purchase Plan
* Career Development and Learning
* A Diverse and Inclusive Workplace and Environment
* Wellbeing Resources
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