Assistant Property and Community Manager
Mirvac Sydney Olympic Park, New South Wales, Australia
As
Assistant Property & Community Manager
, you will support the Property & Community Manager in delivering the LIV brand promise, operating our asset in a premium condition and creating a desirable community through high-quality services, operational excellence and a customer-centric focus. This role holds accountability for our premium BTR asset LIV Indigo at Sydney Olympic Park.
Responsibilities
Work with the RSA team to provide an exceptional customer experience, deliver the LIV Brand Promise and execute on the LIV Customer Charter commitments, working closely with team members to ensure seamless coordination of services and unified customer experience, and building strong relationships with key stakeholders (internal and external).
Capture key customer engagement moments that demonstrate delivery of the LIV Brand Promise and LIV Customer Charter commitments.
Actively work to meet the objectives of the Strategic Asset Plan for the asset(s).
Comply with the provisions in the Residential Tenancies Act, lease documentation, business unit deadlines, strategic operating procedures and best practice.
Support the leasing process in line with the Strategic Asset Plan to maximise returns and mitigate downtime.
Deliver strategic programmes that drive resident retention, build community and enhance the customer experience through partnerships, events and activations.
Maintain a visible presence onsite and drive the resident experience through energetic, efficient and memorable interactions when responding to requests and resolving problems and concerns as they arise.
Accurately log, triage and respond to resident complaints and interactions, feedback and requests to increase customer satisfaction, and ensure assignment to the appropriate person when escalation is required.
Input accurate data across all systems to deliver customer insights and support data-led decision-making.
Present the asset(s) in optimal condition whilst actively working with resident feedback to drive excellence in presentation, performance and safety standards.
Ensure adherence to brand guidelines in presentation standards and communications delivered across the asset.
Support the Technical Services team in managing all contractors and service providers, and their ongoing performance, in accordance with Mirvac policies and procedures.
Provide leadership to the team to develop and improve their collective strengths, skills and knowledge, while fostering high levels of engagement and performance.
Adhere to Mirvac policies, procedures and meet all internal and external reporting and compliance requirements specific to the role.
Actively contribute to project working groups across the business that deliver tangible outcomes for the division.
Work collaboratively with team members and stakeholders to ensure system/data integrity, efficient information flow and to drive portfolio-wide excellence and efficiencies through consistency of approach, reporting and transfer of experiences and learnings.
Champion the consistent application of the key Mirvac values, leading by example and promoting a high-performing and collaborative environment.
Ability to work evenings, weekends, public holidays and across multiple assets as required.
Maintain industry connections and take a lead in promoting Mirvac in the relevant markets.
Assist with any projects or undertake additional duties as required.
Qualifications
2+ years of experience in property management, residential real estate, hospitality management.
Demonstrated success in delivering customer-centric outcomes and behaviours.
Demonstrated experience dealing with customer complaints and solving problems with positive results.
High level of IT proficiency, with Salesforce, Yardi and StarRez experience desirable.
A strong understanding of relevant legislation.
Relevant tertiary qualifications highly desirable.
Real Estate Agent or Assistant Agent License required.
Strong analytical and report writing skills.
A willingness to always go above and beyond and provide an exceptional experience to our residents.
Exceptional organisational and resource-management skills with the ability to prioritise work effectively and ensure deadlines are achieved on time.
Proactive and self-motivated mindset, with the ability to solve issues as they arise and improve system and process efficiencies and effectiveness.
A commitment to quality, professionalism, confidentiality and attention to detail.
Exceptional communication (written & verbal) and interpersonal skills.
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job function
Administrative and Customer Service
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