Join the OrthoBoutique Family — Where Spectacular Smiles Begin!
OrthoBoutique, Sydney’s leading specialist orthodontic practice, was established in 2020 and has grown rapidly, now proudly holding 400+ 5-star Google reviews. As our practice continues to expand, we’re looking for energetic, motivated, and friendly individuals to join our growing team.
A career with us is more than just a job — it’s an opportunity to make a real difference in our patients’ lives. Our purpose is simple: help people achieve their dream smile.
Our team’s passion, ideas, and commitment are at the heart of delivering exceptional service and building spectacular confidence in every patient we meet.
About the Role
We are seeking a highly organised, detail-driven Receptionist / Patient Experience Coordinator, reporting directly to the Patient Experience Manager.
This role suits someone who thrives in a fast-paced environment, can multi-task efficiently, and enjoys working both independently and as part of a team.
If you’re bright, bubbly, outgoing, and love creating exceptional experiences — we want to hear from you!
Key Responsibilities
- Liaise between the Patient Experience Manager and the Clinical Team
- Build and nurture positive patient relationships
- Communicate treatment information clearly and confidently
- Coordinate laboratory work and ensure timely follow-ups
- Manage appointment bookings and schedule efficiently
- Perform receptionist duties, including phone calls, social media messages, and patient check-ins
- Carry out administrative tasks such as payment follow-ups, marketing calls, and patient engagement (“hype”) calls
- Maintain high standards of accuracy and attention to detail at all times
- Provide a friendly, polished, and professional experience for every patient
- Contribute positively to a supportive, team-focused environment
What We’re Looking For
- Exceptional attention to detail
- Experience as a receptionist (essential)
- Ability to work independently with confidence
- Ability to work collaboratively within a fast‑paced team
- Strong multi-tasking, organisation, and communication skills
- A warm, engaging personality and genuine passion for patient care
If you’re ready to grow your career and be part of a supportive, fun, and high-performing team, we’d love to meet you.
Surry Hills, NSW, Australia
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