Import Operations Coordinator - Brisbane
Salary: up to $80,000 - $90,000 + Super.
This company is a leader in Australasian logistics, known for setting high global standards. They value teamwork, innovation, and continuous learning. Offering end-to-end logistics solutions for import, export, and integrated services across Australia and New Zealand, they combine global quality with local expertise to deliver exceptional service to their clients.
Your current role
Elevate your career by joining our Brisbane team. In this role, you'll be the driving force behind our inbound shipment operations, exemplifying operational excellence. As the Import Operations Coordinator, your key responsibility will be orchestrating flawless logistics solutions that continually reflect our unwavering commitment to customer satisfaction and industry-leading service.
Responsibilities
* QLD Import Operations (LCL and AIR), coordinating end-to-end solutions for Key Customers (including bookings, documentation, cartage, customs reporting, job invoicing).
* Liaising with Customers, Carriers, Service Providers, and Overseas Partners.
* Ensuring ongoing Customer satisfaction through effective and efficient responses to customer inquiries, issues, and concerns.
* Establishing and maintaining a strong rapport with customers and service providers.
* Monitoring key operational activities to ensure efficient completion of import duties.
* Identifying and implementing changes to support continual improvement, business growth and the development of best practice SOP.
Qualifications
* Minimum of 2 years of experience with an International Freight Forwarder.
* Import Operations Coordinator experience.
* Highly developed analytical and problem‐solving skills.
* Advanced knowledge of operations, account management, and finance.
* Exceptional attention to detail, coupled with strong analytical and problem‐solving skills.
* Prior experience using CargoWise (CW1) is advantageous.
* Strong planning and organizational skills including ability to prioritize and coordinate multiple tasks.
* Team oriented, detail‐focused, willing to learn and see work through to completion.
* Hard‐working attitude.
Benefits
* Brilliant career opportunity within the freight forwarding space in a mentoring and supportive environment with a cooperative operational team.
* Highly competitive salary and ownership of the role.
People Group Recruitment is only accepting applications from candidates CURRENTLY RESIDING IN AUSTRALIA who have the relevant LOCAL skills and experience required for this role.
We DO NOT recruit for roles that offer sponsorship, internships, graduate programs, or entry‐level positions.
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