Helpdesk Officer Contract with State Government
**Your new company**
Our state government client has the vision of enhancing the safety of Queenslanders through modern, sustainable and evidence-based corrective services. They are looking for a Helpdesk Officer on contract until 31/01/2025 (with possible extension). **Your new role**
- Provide operational support (on-site and remote) to sites as required in a primarily Microsoft environment.
- Configure/install/monitor/support/manage the ICT environments by high level technical expertise.
- Develop and maintain ICT documentation including knowledgebase articles and work instructions.
- Provide Tier 1/2 technical support and participate on the helpdesk as a primary method of incident resolution.
- Accurately triage and escalate incidents where required according to policies and procedures.
- Prioritise allocated tasks, meet deadlines and manage own workflows to ensure tasks are completed in a client focused manner within defined service levels.
- Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed service levels are maintained.
- Update, maintain and work within procedures for the maintenance of one or more technical domains.
**What you'll need to succeed**
- Technical knowledge and/or experience in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.
- Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads and prioritising tasks.
- Ability to identify and resolve ICT related problems within defined Service Level Agreements.
- Demonstrated experience or the ability to quickly learn ServiceNow and ITIL Service Management processes.
**What you'll get in return**
You will enjoy an hourly rate of $35.73per/hour, possible contract extension and growth opportunities. **What you need to do now**
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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