Position Overview
JLL's Hotels Group is an established team of sector specific experts and a highly regarded specialist in the provision of valuations and related advisory work within the Hotels & Hospitality property sector. The group is seeking an experienced individual to fulfill the role of its divisional Business Operations Assistant. In brief, the role is responsible for providing high-quality sector‐specific assistance and support to VARA's hotels & hospitality national team so as to drive operational excellence.
Key Relationships (VARA)
* Divisional Head of Hotels & Hospitality (Manager)
* Stakeholders within the national hotels & hospitality division
* Operations team
* Business Technology Manager
* JBS & Centre of Excellence team and associated personnel
* Risk & Compliance team and associated personnel
Duties and Responsibilities
Stakeholder Management & Coordination
* Serve as point of contact between the sector head (Hotels & Hospitality), sector personnel as well as the Operations team and wider VARA division heads as directed.
* Act as a conduit between Manager, Operations, Business Technology Manager and JBS.
* Build and maintain strong working relationships with sector stakeholders nationally.
* Forward relevant communications to sector personnel from key stakeholders.
* Assist with relevant sector touchpoints.
Sector Operations Management
* Coordinate sector meetings.
* Maintain Sector WIP reports with national scope.
* Establish National Sector SharePoint site or national drive, including consistent job folder structure and sector‐specific information for staff.
Technology & Process Excellence
* Assist Manager and Operations team with JBS integration/utilisation with all valuers across the sector.
* Review and improve JBS playbook documentation.
* Coordinate JBS Centre of Excellence modellers' integration with sector valuers.
* Assist with the rollout and communication of automation initiatives as directed by the Operations team, supporting the 85% automation goal.
* Support the identification of standardisation opportunities by collating feedback and reporting potential areas to the Operations team for review and action.
Financial Management
* Liaise with Finance team and support/rule out new financial processes.
* Assist Ops team with application and subscription audits to optimise (technology) spend.
* Assist Sector head with monthly financial reporting.
* Management of debtors.
Content & Communication Management
* Update JLL website personnel and staff profiles for sector.
* Maintain valuation report templates in liaison with Risk team.
* Manage client lists and databases.
* Work with Sector head and Marketing in regard to white papers, etc.
Compliance & Strategic Reporting
* Serves as/or facilitates ESG champion for the sector.
* Coordinate with VARA Compliance Team to assist in maintaining compliance with regulatory requirements.
* Annual APIV data reporting.
Staff Management & Development
* Coordinate staff onboarding and offboarding processes for sector nationally.
* Coordinate relevant training and CPD programs (RMM).
* Coordinate travel bookings and logistics for sector personnel where required.
* Coordinate activities and initiatives, as directed, to support team cohesion and facilitate knowledge sharing across the sector.
Performance Objectives
To serve as the central coordination hub for the assigned sector nationally, driving operational excellence through stakeholder management, process standardisation, and technology integration. Success in this role will be measured by improved sector efficiency (both operational and financial), enhanced communication flows, successful implementation of automation initiatives, and strengthened relationships across all key stakeholders while supporting the organization's strategic transition to sector‐based operations.
Core Competencies
* Strategic Thinking – Ability to understand established procedures and effectively support implementation of improvement and standardisation initiatives as directed.
* Technology – Aware, comfortable with digital transformation, automation tools, and emerging technologies.
* Stakeholder Management – Ability to coordinate between internal and external parties.
* Process Excellence – Focus on standardisation, best practices, and continuous improvement.
* Confidentiality – Demonstrated ability to handle highly sensitive information with discretion.
* Autonomy – Capacity to work with minimal supervision while following established procedures and directions.
* Adaptability – Flexibility to manage competing demands and changing priorities within tight timeframes.
Skills And Experience
Essential Requirements
* Previous experience in coordination or administrative roles within professional services.
* Microsoft Office skills (Word, Excel, PowerPoint, Outlook, SharePoint).
* Demonstrated experience with process improvement and standardisation initiatives.
* Strong project coordination and organisational skills.
* Excellent written and verbal communication skills.
Preferred Qualifications
* Background in property, valuations, or related professional services.
* Knowledge of compliance and regulatory requirements in professional services.
* Familiarity with CRM systems, job management systems, or similar platforms.
* Understanding of ESG principles and reporting requirements.
Personal Attributes
* Self‐starter with strong initiative, critical thinking and problem‐solving capabilities.
* Detail‐oriented with exceptional organisational skills.
* Collaborative team player with a positive mindset.
* Social awareness and an ability to interact professionally with clients when directed.
* Commitment to continuous learning and professional development.
* Strong cultural awareness and ability to work with diverse teams nationally.
* Forward thinker.
Equal Opportunity
JLL is an Equal Opportunity Employer. We are committed to equal opportunity regardless of race, gender, age, sexual orientation or disability.
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