Are you passionate about providing exceptional service and maintaining beautiful, well-kept communities?
Do you take pride in ensuring residents enjoy a safe, welcoming, and well‐maintained environment?
About Us
Palm Lake Group is a proudly Australian family‐owned business with over 48 years of experience in developing, constructing and managing Lifestyle Resorts, Retirement Villages and Aged Care Facilities in Australia. Our resorts are more than just somewhere to live – they are vibrant communities designed for those seeking a lifestyle filled with comfort, connection and opportunity. We are committed to providing high‐quality homes, exceptional service and vibrant communities that inspire and excite our residents.
Join us in redefining over‐50s living.
Position Details
Palm Lake Resort Willow Lodge is seeking a dedicated and hands‐on caretaker couple to manage the resort's operations, provide outstanding service to residents and ensure the smooth functioning of the resort.
The Resort Caretaker role is made up of two full‐time positions to cover the full scope of administrative and operational requirements of the role. Reporting to, and supported by, the Resort Operations Manager, our Resort Caretakers play a critical role in leading our on‐site teams to success and providing the iconic Palm Lake lifestyle for our residents.
Responsibilities
* Maintain the resort's cleanliness, security, presentation and overall upkeep, including grounds, common areas, facilities and amenities.
* Perform and coordinate general maintenance, repairs, groundskeeping, pest control and operation of equipment including mowers, trimmers and pool facilities.
* Supervise and train staff, ensuring safe work practices and compliance with health, safety and quality standards.
* Support day‐to‐day resort operations, resident assistance, facility checks, waste management and emergency response.
* Assist with meal service and support the delivery of resident activities and transport, including driving the resort bus when required.
* Complete administrative tasks including reception support, timesheets, utility readings and record keeping.
* Support the sale of pre‐loved homes by handling enquiries, conducting tours and assisting with resident onboarding and handovers.
* Promote and uphold Workplace Health & Safety standards and compliance throughout the resort.
* Respond to emergency incidents and ensure the resort remains secure.
* Deliver friendly resident service while fostering a positive community atmosphere and enhancing the resort's reputation.
What We're Looking For
We are looking for someone who shares our values and belief that respect, passion, community, impact and safety underpin all the work we do.
* 3–5 years experience in a caretaking, facilities, maintenance, groundskeeping or village/resort management role.
* Experience performing general maintenance, gardening and property upkeep tasks across a residential, hospitality or resort environment.
* Previous experience supervising, training or coordinating staff and contractors.
* Current unrestricted driver's licence with confidence driving larger vehicles or buses.
* Administrative experience, supported by strong computer literacy and working knowledge of Microsoft Suite.
* Ability to safely operate and maintain groundskeeping equipment and tools.
* Strong understanding of Workplace Health & Safety requirements and safe work practices.
* Strong customer service and interpersonal skills, with the ability to build positive relationships with residents, families and visitors.
* Demonstrated conflict resolution and problem‐solving skills with the ability to handle sensitive matters professionally.
* Ability to respond calmly and effectively in emergency situations.
* Positive, proactive and hands‐on approach with a strong commitment to maintaining high presentation and service standards.
* Proven ability to manage multiple priorities and work independently with strong organisational skills.
* Excellent written and verbal communication skills.
Why Join Us?
At Palm Lake Resort, we pride ourselves on offering exceptional lifestyle communities and providing our staff with a supportive and rewarding work environment. We offer our team:
* Competitive remuneration package – including accommodation and utilities.
* Work‐life balance with flexible working hours.
* 24/7 free access to compassionate, confidential support with our Employee Assistance Program (EAP).
* Celebrate milestones with tenure rewards.
* Supportive team culture – be part of a vibrant and inclusive community where your contributions are valued.
* Career opportunities – Palm Lake Group spans 4 entities, 27 lifestyle resort communities and 7 aged care facilities across Australia's east coast, offering career pathways and opportunities that are truly endless.
How To Apply
This role is available for an immediate start, so if this sounds like the role for you, apply now to submit your CV.
Please note that this role is subject to a pre‐employment medical check. Only shortlisted applicants will be contacted.
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