Delivering Exceptional Support as a Help Desk Engineer
About the Role
This key position plays a vital part in ensuring client satisfaction and delivering technical assistance.
* Tech Support Delivery: Responding to client inquiries, troubleshooting technical issues, and providing prompt resolutions
* Incident Management: Collaborating with the Support Team to manage tickets and escalate incidents as necessary
* Process Compliance: Ensuring adherence to Incident Management and Problem Management processes
We offer a supportive environment where you'll be valued, challenged, and supported to grow. Strong technical proficiency is essential for this role, as well as mentoring junior team members.
The successful candidate will have:
* Minimum 1-2 years IT support experience
* Experience within MSP settings, thriving amid shifting priorities and high pace
* Excellent written, verbal, and non-verbal communications skills
* Willingness to learn and collaborate in a team environment
* Consistently accurate with a focus on detail
* Demonstrates emotional intelligence in every interaction
In this dynamic role, you'll be responsible for:
1. Providing top-notch technical assistance to clients
2. Maintaining accurate time entries and meeting Service Level Agreements (SLA)
Benefits
You'll enjoy a collaborative and supportive work environment, with opportunities for growth and development.
About Us
We're committed to hiring talented individuals who share our passion for exceptional service delivery.