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Guest services

Byron Bay
Vanderbilt Brooklet Hotel Pty Ltd
USD 45,000 - USD 65,000 a year
Posted: 27 November
Offer description

About The Brooklet


Set across 125 acres of rolling hinterland, The Brooklet is an adults-only luxury retreat. With spacious villas, panoramic views and considered amenities, we offer guests the space to breathe and time to truly unwind.


The Role


We're looking for a professional individual to join our Guest Services team. This role is at the heart of The Brooklet experience — welcoming guests, anticipating their needs, and ensuring every stay feels effortless and memorable. This role is ideal for someone who is not looking to be a receptionist but a hands on all rounder in a small team.


Your Day May Include

* Front of house interaction with guests
* Managing check-ins, check-outs and reservations on MEWS/ AKIA
* Assisting guests with recommendations and local insights from guest enquiry to departure
* Supporting daily operations of the estate
* Food and Beverage preparation - RSA is essential


About You

* You have previous experience in a refined hospitality environment
* You communicate with ease and confidence and present well to guests
* You have a calm, attentive nature and a keen eye for detail
* You take pride in creating memorable experiences for others
* You're flexible with availability and comfortable working in a boutique and quiet environment


Why Join Us


At The Brooklet, you'll be part of a small, passionate team who value genuine hospitality. You'll work in a beautiful setting surrounded by rolling hills, with opportunities to grow and contribute to one of Australia's most unique luxury escapes. Work in a hospitality environment, no later than 7pm.

Offering

* hours per week on a Level 4 Hospitality Award.
* Shift hours between 8am and 7pm.

Requirements

* Valid RSA for NSW
* Frequent weekend work
* Rights to work in Australia


To Apply


Please send your resume to Guest Services Manager, with the subject line Guest Services Role.

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