Overview
Lead Delivery Consultant at Talent | Technology, Digital, Project Services & Business Transformation
Location: Chipping Norton, NSW
Pay: A$34 per hour (contract), with a pathway to permanency.
Contract: Initial 3 month contract with the view to extend and convert permanent
Hours: 38 hours per week, with start times from 8am, 9am or 9:30am.
Base pay range: A$31.00/hr - A$34.00/hr
This role is office-based and supports customers and dealers with inbound queries, delivering exceptional service. You’ll be the first point of contact for customers, providing product information, logging and escalating concerns, and allocating service jobs.
About the Role
We are seeking a motivated Contact Centre Representative to join the Customer Care Team of a leading manufacturing organisation. This is an office-based role, supporting our customers and dealers with inbound queries and delivering exceptional service. You\'ll be the first point of contact for customers, providing product information, logging and escalating concerns, and allocating service jobs.
Key Responsibilities
- Handle inbound customer calls, ensuring a professional level of service at all times.
- Resolve or escalate customer and dealer queries via phone, email, and other channels.
- Log and report customer concerns, updating CRM records accurately.
- Provide product information and process Technical Support and Service Requests.
- Allocate service jobs to Service Agents or refer to Service Delivery.
- Adhere to all internal processes and procedures.
- Robust telephone communication skills with the ability to manage conflict.
- Excellent attention to detail, time management, and team collaboration.
- Proficiency in Microsoft Office (Excel & Outlook); SAP CRM experience highly regarded.
- Basic product knowledge (componentry, fault codes, nomenclature) an advantage.
Qualifications & Experience
- Typing speed of at least 35 wpm.
- Minimum 12 months in a contact centre environment.
- Basic to intermediate computer and Microsoft Office skills.
Why Join Us?
- $34 per hour with a clear pathway to permanency.
- Join a supportive team within a leading manufacturing organisation.
- Office-based role with varied start times to suit your lifestyle.
If this role sounds like you please APPLY NOW!
Job Function
- Customer Service
Industries
- Telephone Call Centers
Note: The original listing includes several location-based postings and extraneous headings which have been removed to provide a focused job description.
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📌 Call Centre Representative
🏢 Talent
📍 City of Sydney