The Role
The Service Planner is crucial in providing comprehensive support to the Service Department and delivering exceptional customer service to external and internal clients. As the primary communication link between customers, on-site technicians, and the broader service team, the Service Planner ensures efficient coordination, advanced scheduling, and smooth service operations administration.
This role will include customer creation and entry/maintenance of customer service contracts, raise jobs, dispatching, raising of purchase orders for jobs, planning, scheduling & operating for staff utilization.
Key Responsibilities
* Manage the process of deliverable jobs from creation to completion stage using the ERP systems
* Manage data entry of contracts – contract renewals, new contracts, warranty creations
* Ensure costs and expenses are treated with restraint and in line with Company expectations and operating budgets
* Managing process for vendor invoices and submitting to Accounts Payable for payment
* Collaborate with Service Managers to plan and schedule day-to-day operations of Technicians, ensuring timely service delivery as per contractual commitments.
* Utilise the Service ERP system to manage service jobs, including breakdown service repairs, agreement maintenance, projects and quoted work, from creation to completion.
* Act as the primary point of contact for Technicians, promptly addressing their issues and coordinating resolutions with the Service Manager, including vehicle, tool, equipment, and parts requirements.
Requirements
* Previous experience in an administration or coordination role
* Experience using SAP database is advantageous
* Ability to multi-task and prioritise tasks according to business priorities
* Intermediate computer skills and high level of attention to detail
* Exceptional verbal and written communication skills
* Possess a solution-based mentality and the ability to be adaptable in a fast-paced high pressure environment
* Exposure to the Building / Construction or Service industry will be highly regarded
* Previous experience using Servicemax or Salesforce would also be an advantage
Benefits
* Attractive salary package + Full time opportunity
* Excellent job stability + Ongoing training and development opportunities
* Inclusive work environment + Supportive management team
Carrier is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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