The e‐Boutique Digital & Administration Coordinator is responsible for delivering a seamless online customer experience by managing customer communication, ensuring accurate order processing, maintaining stock integrity, and supporting digital operations. This role provides a critical link between customers, warehouse, and retail teams while upholding Morrison's brand standards across all e‐commerce touchpoints.
Key Responsibilities
* Respond to customer enquiries via phone and email in a timely, professional, and brand‐aligned manner.
* Provide styling advice and product recommendations to drive conversion and customer engagement.
* Manage customer orders, returns, and exchanges accurately and efficiently.
* Process all online orders and fulfilment activities with 100% accuracy and within service‐level expectations.
* Coordinate stock allocation, inventory management, and transfers in collaboration with warehouse and retail teams.
* Maintain accurate reporting, documentation, and administrative support for e‐commerce operations.
* Conduct regular site audits to ensure product, pricing, stock, and visual merchandising accuracy.
* Monitor trends, competitor activity, and customer feedback, providing insights and recommendations for improvement.
Desired Skills & Experience
* Previous experience in Fashion Retail, Customer Service or Digital role.
* Strong written and verbal communication skills.
* A positive 'can do' attitude and a willingness to problem‐solve in a collaborative environment.
* Excellent attention to detail and organisational abilities.
* Ability to manage multiple tasks and priorities effectively.
* Past experience with Shopify and Retail Express is highly favourable.
* Basic knowledge of inventory management and retail operations preferred.
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